Director Surgical Services - Richland, WA

Providence•Richland, WA

2d•Onsite

About The Position

The Director Surgical Services provides overall leadership, direction, and management of Ambulatory Surgery Center(s) under the general direction of the Senior Director Ambulatory Operations. The role oversees safety, professional nursing practices, quality, operations, department planning and development, employee development, and evaluation of services. Responsibilities also include personnel management, budgeting, reimbursement issues, patient care management, regulatory compliance, provider satisfaction, and continuous quality improvement. The director applies lean-based principles to build systems and workflows that support safety, quality, and patient satisfaction. This leader coordinates strategic planning and performance improvement, provides nursing leadership and caregiver education, and ensures compliance with applicable regulatory and accrediting standards, including AAAHC. The role manages staffing, recruitment and retention, caregiver competencies, patient and provider concerns, surgery schedules, clinical documentation, chart reviews, revenue-cycle collaboration, and ASC financial performance. The position is based in Richland, Washington. Providence notes that leaders are expected to live in or near the communities served and emphasizes in-person collaboration.

Requirements

Bachelor’s degree in Nursing from an accredited nursing school.
Current RN license.
At least 5 years of recent, progressively responsible experience in an Ambulatory Surgery Center or perioperative services, including 3 years in a management position or role.
Knowledge of management, leadership, and supervision principles and practices.
Knowledge of lean and process-improvement methods and theories.
Knowledge of federal and state laws and regulations governing patient care in an ambulatory surgery center, related accreditation organizations, CMS certification and DOH standards, and applicable medical center policies and procedures.
Knowledge of budget preparation and control.
Knowledge of patient-to-staffing ratio requirements and scheduling techniques.
Knowledge of operating-room equipment and products.
Knowledge of data collection, analysis, trending, and monitoring.
Knowledge of hospital operations, including revenue cycle.
Knowledge of interviewing, selection, orientation, and scheduling techniques for professional, technical, and clerical staff.
Comprehensive knowledge of healthcare procedures, practices, and techniques.
Ability to direct and work with others fairly, consistently, and respectfully, and to manage assigned departments and supervise employees.
Ability to interpret and ensure compliance with regulatory requirements, laws, regulations, and organizational policies and procedures.
Effective oral and written communication skills and interpersonal skills, including tact, patience, and courtesy.
Ability to analyze, evaluate, and resolve patient or departmental issues, concerns, and deficiencies.
Ability to coordinate departmental functions with other departments.
Ability to handle confidential matters with discretion.
Ability to support caregivers, foster relationships with medical staff, the hospital, and the community, and facilitate departmental success.
Ability to function effectively in stressful situations and meet schedules and timelines.
Ability to work independently with little direction, adapt to a changing healthcare environment, and accept responsibility.

Nice To Haves

Master’s degree in Nursing, business, or another healthcare field from an accredited educational institution.
Additional coursework in leadership and management.

Responsibilities

Demonstrate and sustain compliance with caregiver expectations and the Code of Conduct.
Use a visible management style, diplomacy, and effective follow-through.
Engage teams in shared leadership, accountability, and continuous assessment and improvement.
Support a culture of caring reliability and patient safety.
Coordinate and lead strategic planning for assigned areas.
Conduct and document performance improvement activities related to safety, operational efficiency, staffing effectiveness, and market-share tactics.
Assist with patient safety initiatives for the operational area and organization.
Provide nursing leadership and support caregivers’ ongoing educational development.
Monitor and ensure compliance with regulatory agency and accreditation requirements, including AAAHC.
Ensure high standards of patient care and clinical practice.
Collaborate with Human Resources on requisitions, interviewing, hiring, counseling, and progressive discipline in accordance with hospital policy.
Maintain caregiver competencies, including licensure, certification, orientation, required training, and continuing education.
Develop cost-effective staffing schedules that support departmental needs and patient care.
Provide input on new surgeries and procedures to support patient volume and satisfaction.
Lead clinic performance improvement activities and implement processes supporting quality care and effective work performance.
Develop workflows and documentation guidelines that optimize use of the electronic medical record and improve patient safety.
Conduct periodic chart reviews to confirm clinical standards and legally appropriate documentation.
Manage surgery and procedure schedules to support patient access.
Address patient, provider, and caregiver concerns and promote satisfaction and shared ownership of patient satisfaction.
Support caregiver recruitment and retention in collaboration with leadership, clinic caregivers, and Human Resources.
Oversee caregiver selection and supervision, and initiate corrective actions when needed.
Ensure caregivers comply with applicable licensure, training, and accreditation standards.
Act as a liaison between KRMC/Clinic Leadership and clinic providers and caregivers through proactive communication.
Collaborate with the Billing Office on revenue-cycle management and ensure accurate, timely ASC billing.
Oversee ASC fiscal and budgetary standards, productivity targets, and financial performance.
Develop and monitor the ASC budget, investigate variances, and recommend operational improvements.