Director, Supplier Business Development (US) - NYC

Nivoda•Nyc, NY

10d•Hybrid

About The Position

As our Director of Supplier Business Development, you’ll play a critical role in growing and managing our supplier base for our B2B diamond marketplace. This is a customer-facing, relationship-led role for a driven, strategic professional who excels in building trusted supplier partnerships both in person and remotely, optimizing supplier performance, and aligning their products with market demand. You’ll act as a co-pilot and primary point of contact for suppliers - working closely with them from onboarding through sustained success. A key part of this role involves regular face-to-face meetings with existing and prospective suppliers, representing Nivoda locally and ensuring suppliers feel supported, informed, and set up to succeed. Your work will ensure our platform offers the best quality, selection, and value for buyers, creating a dynamic and profitable environment for both suppliers and our business.

Requirements

8+ years experience in sales, business development, or account management within the wholesale diamond or jewelry industry
Commercially sharp with a strategic mindset and experience negotiating with suppliers
Confident building relationships with business owners and decision-makers who are time-poor and sceptical of vendor sales pitches
Tech-savvy, with confidence in working with various digital tools day-to-day.
Self-starter mentality, you're the first on the ground, which means you'll need to operate with ambiguity, build your own structure, and create your own momentum
Data-driven approach to account management: you use CRM and platform data to prioritise your time and conversations
Excellent communicator - clear, direct, and credible with senior stakeholders and small business owners alike

Nice To Haves

Familiarity with wholesale buying patterns, inventory-led businesses, or supply chain dynamics
Proven track record of driving revenue growth through partner or supplier relationships
Background at a high-growth marketplace or platform business with a strong enterprise or SMB sales culture

Responsibilities

Identify and onboard high-quality suppliers that align with category standards.
Conduct in-person and virtual meetings to communicate marketplace value propositions clearly and drive strong engagement with our platform.
Build deep, consultative relationships with suppliers and serve as their day-to-day point of contact for growth, performance, and issue resolution.
Proactively support supplier needs, escalating and coordinating internally with tech, operations, and customer support teams to ensure a seamless experience.
Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, availability, and quality metrics.
Drive suppliers to meet revenue targets by optimizing product assortment, pricing strategies, and inventory levels.
Promote express stock and fast-delivery initiatives to improve conversion and buyer satisfaction.
Work closely with suppliers to maintain high-quality standards, proactively reducing return rates and customer complaints through ongoing quality monitoring and guidance.
Partner closely with category management, product, operations, and product marketing teams to align on category objectives, supplier priorities, and buyer engagement initiatives.
Support the development and delivery of training resources to help suppliers adopt best practices for product listing optimization, quality control, and performance improvement.