Director, Supplier Business Development (US) - NYC

Nivoda•New York, NY

1d•Hybrid

About The Position

Nivoda is a global B2B diamond and gemstone marketplace connecting jewelry retailers with competitive, high-quality suppliers. The Director of Supplier Business Development will grow and manage the supplier base for Nivoda’s B2B diamond marketplace, building trusted partnerships, optimizing supplier performance, and aligning supplier products with market demand. This customer-facing, relationship-led role involves working with suppliers from onboarding through ongoing success and serving as their primary point of contact and local representative in NYC. The role combines in-person and remote supplier engagement with data-driven account management. The Director will help suppliers improve product offerings, pricing, availability, quality, and sales growth, while coordinating with internal teams to support suppliers and create a strong experience for buyers. This position is based in Manhattan, New York, with a hybrid work arrangement. Compensation is a competitive base salary plus commission.

Requirements

At least 8 years of experience in sales, business development, or account management within the wholesale diamond or jewelry industry.
Commercial acumen, a strategic mindset, and experience negotiating with suppliers.
Ability to build relationships with business owners and decision-makers who are time-poor and skeptical of vendor sales pitches.
Tech-savvy and confident using digital tools in day-to-day work.
Self-starter able to operate with ambiguity, build structure, and create momentum as the first person on the ground.
Data-driven approach to account management, using CRM and platform data to prioritize time and conversations.
Excellent communication skills, with the ability to communicate clearly and credibly with senior stakeholders and small business owners.

Nice To Haves

Familiarity with wholesale buying patterns, inventory-led businesses, or supply chain dynamics.
Proven track record of driving revenue growth through partner or supplier relationships.
Background at a high-growth marketplace or platform business with a strong enterprise or SMB sales culture.

Responsibilities

Identify and onboard high-quality suppliers that align with category standards.
Conduct in-person and virtual meetings to explain the marketplace value proposition and drive supplier engagement.
Build consultative supplier relationships and serve as the day-to-day point of contact for growth, performance, and issue resolution.
Support supplier needs and coordinate with technology, operations, and customer support teams to ensure a seamless experience.
Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, availability, and quality metrics.
Drive suppliers toward revenue targets by optimizing product assortment, pricing strategies, and inventory levels.
Promote express stock and fast-delivery initiatives to improve conversion and buyer satisfaction.
Work with suppliers to maintain high-quality standards and reduce return rates and customer complaints through ongoing monitoring and guidance.
Partner with category management, product, operations, and product marketing teams on category objectives, supplier priorities, and buyer engagement initiatives.
Support the development and delivery of supplier training resources covering product listing optimization, quality control, and performance improvement.