Director, Student Accounts (GC)

Rowan College of South Jersey•Nj 08080, NJ

About The Position

The Director, Student Accounts assists in all aspects of Student Accounts, including student payment plans, collections, refunds and stipends, reconciliations, third-party billing, and 1098-T statements. The role assists the Executive Director in managing the College’s revenue function by providing accurate accounting and financial reporting in compliance with College, State, and Federal standards. The Director supervises Student Accounts staff and fosters high-quality customer service, efficient operations, and continuous improvement in the Business Office.

Requirements

Bachelor’s degree in Finance, Accounting, or a related field, or an equivalent combination of education and experience providing comparable knowledge and abilities.
Five years of experience in high-volume cash transactions.
Two years of experience in collection-related activities.
Advanced proficiency with Microsoft Office Suite, specifically Excel and Word.
Strong oral and written communication skills.
Experience with automated accounting systems and higher education software; Anthology is required.
Excellent communication and interpersonal skills, and the ability to maintain a high degree of confidentiality.
Ability to work a flexible schedule with varied hours to meet department and College needs, which may include nights and weekends.
Ability to work well and communicate effectively with prospective and current students, staff, faculty, administration, colleagues, and community partners.
If certain conditions exist, access to personal technological equipment and capabilities to perform the duties.
New employees must establish a primary residence in New Jersey within one year unless an exemption applies.

Nice To Haves

Supervisory experience.

Responsibilities

Supervise Gloucester Business Office staff, including full-time and part-time employees, ensure adequate staff coverage, and make staffing recommendations as needed.
Oversee the College’s payment plan, including configuring semester plans in the software, assisting students with enrollment, training staff on new software, monitoring plans and delinquent accounts, creating custom plans, and testing software upgrades.
Assist the Executive Director with implementing new third-party payment gateways.
Collect outstanding student receivables for the Gloucester and Cumberland campuses, including preparing delinquency reports, billing students, arranging payment plans or promissory notes, referring accounts to a collection agency, maintaining records, researching returned checks and ACH payments, verifying year-end write-off accounts, and leading collection-agency transition projects when applicable.
Place and monitor delinquent-account holds and work with outside collection agency representatives on disputed placements.
Handle escalated student billing issues.
Assist the Executive Director with third-party billing accounts, including bill preparation, follow-up, and reconciliation.
Assist the Executive Director with student refunds and stipends.
Assist with book-voucher reconciliation and billing.
Assist the Executive Director in overseeing revenue-related activities, including accounts receivable systems.
Assist with Business Office activities, including scheduling, customer service, pay stations, safe reconciliation, cashier settlements, bank deposits, and continuous improvement.
Assist with annual 1098-T preparation, validation, printing, and mailing.
Remain current on related federal regulations and guidelines.
Work with the Financial Aid office and return Title IV changes that shift responsibility from the institution to the student.
Provide backup support at the Business Office cashier window when needed.
Perform other duties as assigned.