Student Accounts Assistant

Vermont State Colleges System•Johnson, VT

About The Position

The Student Accounts Assistant supports the Bursar by providing accurate invoices and billing information, processing payments and other financial transactions, following up on unpaid balances, and helping resolve billing and payment issues with students and third-party organizations. The role also works with designated campus staff to manage petty cash needs for departments, faculty, and staff. The position collaborates across departments and within Business and Operations to support Vermont State University’s financial goals, mission, and vision, as well as accessibility and diversity, equity, and inclusion initiatives. It provides inclusive customer service to internal and external stakeholders through in-person, telephone, email, video call, live chat, texting, and other modalities. The role reports directly to the Bursar or designee and has no supervisory responsibility.

Requirements

Associate degree in an appropriate discipline with two to four years of relevant experience, or comparable knowledge and skills acquired through other experience.
Understanding of financial accounts, payment processing, and policies related to privacy and compliance.
Experience recording transactions, collecting data, and reporting on results related to services provided.
Experience managing and processing billing, payments, or other financial transactions.
Excellent interpersonal, oral, and written communication skills.
Strong organizational and problem-solving skills.
Experience with or ability to learn Aviso, Colleague, SelfService, Slate, Microsoft products, and Perceptive Content.
Proven accountability and follow-through, with the ability to meet deadlines.
Ability to work in a fast-paced environment and adapt to changing work processes.
Positive attitude regarding Vermont State University and a desire to improve student outcomes, including attention to diversity, equity, and inclusion.
Ability to work effectively with a wide range of individuals, support a diverse community, and promote diverse perspectives and cultures in an inclusive environment.
Understanding of Vermont State University goals and objectives, including attention to sustainability, accessibility, and diversity, equity, and inclusion.

Nice To Haves

Bachelor’s degree in an appropriate discipline with two to four years of relevant experience, or comparable knowledge and skills acquired through other experience.

Responsibilities

Assist the Bursar with preparing and distributing student invoices that are not generated automatically or are needed in non-electronic form.
Collect and process student cash or check payments and other ad hoc cash receipts from campuses, including athletic event ticket fees and commuter or staff meal plan payments.
Work with the Bursar to make billing adjustments, process bookstore vouchers, and provide backup support for refunds as needed.
Prepare automated communications and contact students by email or phone to follow up on overdue balances, including unpaid health insurance fees or missing waivers.
Follow up directly with third-party organizations, such as employers or the VA, regarding payments.
Assist faculty, advisors, and other staff with basic billing and payment information to resolve student inquiries or issues.
Monitor billing and payment systems and assist with changes to student-facing resources, including the student portal, web pages, online resources, and forms; coordinate updates with Financial Aid and Student Accounts as needed.
Work collaboratively across departments and within Business and Operations to support university financial goals, mission, vision, accessibility requirements, and diversity, equity, and inclusion initiatives.
Provide inclusive, excellent customer service to internal and external customers and stakeholders across in-person, telephone, email, video call, live chat, texting, and other modalities.
Perform other related duties as needed.
Work with designated campus personnel to manage petty cash needs for departments, faculty, and staff.