Director of Student Accounts

Springfield College•Springfield, MA

18h

About The Position

Under the general direction of the Controller, the Director of Student Accounts manages the daily operations of the Bursar's Office. The role oversees billing and accounts receivable, student tax reporting, and compliance with applicable federal, state, and local regulations and College policies. The Director leads a customer-service-oriented team and provides support and training to Student Accounts Office staff to help ensure excellent service. The position manages student and non-student billing, payment processing, third-party billing, collections, the internal student loan program, student billing systems, refunds, financial reporting, reconciliations, and related communications. It also collaborates with other student administrative departments, analyzes data and processes, and supervises five Student Accounts Office staff members. Compensation varies based on factors including degrees attained and experience; comprehensive compensation and benefits details will be communicated when an employment offer is finalized.

Requirements

Bachelor's degree in Business Administration, Accounting, or a related field.
At least 5 years of experience.
Supervisory experience.
Understanding of federal and state regulations and industry best practices relevant to Student Accounts.
Understanding of Generally Accepted Accounting Principles (GAAP).
Knowledge of federal and state regulations concerning financial aid refund disbursement and issuance under Title IV, as well as collection regulations.
High proficiency with Microsoft Excel and experience with other Microsoft Office applications.
Experience creating reports and analyzing data.
Excellent customer service skills and the ability to maintain poise and professionalism.
Ability to set priorities, make decisions, and work independently and as part of a team.
Strong verbal and written communication skills, including the ability to develop, train, and implement College policies and procedures and communicate with constituents at all levels.
Good judgment, ability to work under pressure, and ability to maintain confidentiality.
Excellent attention to detail and commitment to high-quality standards.

Nice To Haves

Master's degree.
Experience in higher education.

Responsibilities

Manage the College's billing and accounts receivable functions.
Oversee student and non-student billing, receipt and recording of payments, third-party billing, collections, and the internal student loan program.
Develop and maintain policies and procedures that support compliance with federal and state regulations and industry best practices; update and train the College community as needed.
Ensure transactions and communications comply with applicable regulations and College policies.
Identify operational efficiencies and available technology to streamline processes.
Provide professional assistance to internal and external customers.
Manage student billing systems and processes, ensure billing rates are accurate in the College's ERP system, maintain transaction coding for required reporting, and review and approve manual adjustments and entries.
Collaborate with other student administrative departments to analyze billing requirements and develop inclusive timelines and systems.
Oversee student refunds to ensure compliance with Title IV regulations and College policy.
Develop and foster a customer-service-oriented team environment, including supporting and training Student Services Representatives.
Serve as the next-level contact for students and parents with non-routine or extraordinary issues that Student Accounts Office staff cannot resolve.
Manage Student Accounts Office communications, including billing and past-due notices, internal collections calls and written notifications, mass emails, website updates, and updates to the student handbook and other published materials.
Develop and implement accurate, timely financial reporting and reconciliation activities, including 1098-T student tax reporting, monthly account reconciliations, audit work papers, and other required verifications and reports.
Perform data analysis as needed.
Directly supervise five Student Accounts Office staff members, whose responsibilities include customer service and areas such as cashiering, third-party billing, other billing, collections, and student health insurance.