Director, Solutions Engineering

Fin • San Francisco, CA

6h • $328,500 - $392,375 • Hybrid

About The Position

Fin, now part of Salesforce, is seeking a transformational Solutions Engineering leader to lead its Mid Market and Enterprise Solutions Engineering teams in North America. The role will help scale Fin’s AI-driven customer support platform to major brands and shape how the company engages with large, complex organizations. The leader will define go-to-market approaches, build a high-performing team, and deliver customer outcomes through innovation and credibility.

This is a strategic, hands-on player-coach role. The leader will guide a Solutions Engineering team focused on complex deals, vertical-specific solution architectures, and repeatable playbooks, while also participating in strategic sales opportunities where their technical credibility can help secure outcomes. The position works closely with Sales, Success, Product, Engineering, and Services to support customer transformation through Intercom’s AI-first platform.

Requirements

• At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer or Architect, or in a related individual contributor role.
• At least 3 years of experience leading technical pre-sales teams, with a track record of hiring, mentoring, and managing high-performing teams.
• Comfort with ambiguity and the ability to stay focused and thrive under pressure while helping customers solve challenging issues.
• A humble attitude, a passion for helping others, and willingness to learn what is needed to support the team and customers.
• A track record of consistently delivering revenue numbers and producing accurate forecasts while maintaining a focus on team development and growth.
• Excellent communication and presentation skills.

Nice To Haves

• Experience selling AI, data, or highly technical products.
• Deep curiosity about and day-to-day utilization of AI.

Responsibilities

• Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing Solutions Engineering team across global regions and core verticals.
• Operate as a player-coach by engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demonstrations, product evaluation support, and sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner with Sales, Product, Marketing, and R&D to shape verticalized go-to-market motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey, from outbound activity through implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including proofs of concept and business value assessments.
• Build reusable, scalable solution frameworks and industry-specific technical assets.
• Advocate internally for customer needs and insights to influence product roadmap and prioritization.
• Represent Intercom and the Solutions Engineering function in executive meetings and strategic events.
• Build strong relationships with C-level stakeholders and translate AI product capabilities into tangible business impact.

Benefits

• Potential eligibility for a corporate bonus program or sales incentive.
• Potential eligibility for stock in the form of Restricted Stock Units (RSUs).
• Benefits and programs supporting health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed