Director, Solutions Engineering

Culture Amp • Chicago, IL

1d • Hybrid

About The Position

Culture Amp is seeking a Director, Solutions Engineering to lead its Solutions Engineering team within Customer Value & Services. The role sets the team’s strategy, operating rhythm and standards, helping customers understand and realize the value of Culture Amp from initial conversations through a successful start. The Director will build and develop the team while remaining engaged with customers, including coaching on complex, multi-stakeholder deals and improving how the team discovers, demonstrates and designs solutions.

The Director will work closely with Sales, Customer Experience, Product, People Science, RevOps and GTM Enablement, including customer pods that share ownership from first sale through renewal. The role connects pre-sales and post-sales work, promotes clean handoffs and shared account context, and brings customer feedback into sales practices and product decisions. The position also leads the adoption of AI in the team’s everyday work to improve both quality and speed.

Requirements

• At least 8 years of experience in solutions engineering, pre-sales or technical consulting in B2B SaaS.
• At least 4 years of experience leading Solutions Engineering teams.
• A track record of building, scaling and developing teams, including helping people grow into stronger Solutions Engineers and leaders.
• Credibility leading discovery, technical validation and demos across complex, multi-stakeholder enterprise sales cycles, including security, integration and RFP discussions.
• Experience building scalable frameworks, playbooks and enablement that other teams use.
• Fluency with Salesforce, Gong or equivalent tools, and the discipline to use data for forecasting, prioritization and measurement.
• Hands-on experience using AI tools and experience helping a team develop AI-enabled work habits.
• Examples of cross-functional work that improved metrics such as win rate, time to value or retention through influence rather than authority.
• Executive presence and the ability to connect product capabilities to meaningful outcomes for senior HR and business leaders.
• A people-first leadership approach that supports psychological safety, clear feedback, performance and wellbeing.
• Technical credibility, commercial acumen, collaboration skills, decisiveness and curiosity about customer needs.

Nice To Haves

• Experience in HR tech, HCM or adjacent SaaS.

Responsibilities

• Lead, coach and develop Solutions Engineers through regular one-to-ones, clear feedback, performance conversations and career paths; hire people with the appropriate skills and values.
• Set the vision for Solutions Engineering and establish operating rhythms for coverage, priorities, forecasting input and performance measures.
• Join key customer meetings, guide technical discovery and validation on complex deals, and coach the team to tailor solutions to customers’ people and business needs.
• Improve demos and value-led storytelling so technical complexity is clear to People, IT and executive stakeholders.
• Align pre-sales and post-sales work, ensuring clean handoffs, shared account context, shorter time to value and stronger retention.
• Develop scalable frameworks, playbooks, onboarding plans and enablement resources.
• Partner with leaders across Sales, Customer Experience, Product, People Science, RevOps and GTM Enablement to improve win rates, deal quality and adoption.
• Turn customer feedback and field patterns into evidence-backed input for Product and roadmap decisions.
• Use data from tools such as Salesforce and Gong to make decisions and demonstrate team impact.
• Incorporate AI into the team’s daily work and set expectations for how it improves the quality and speed of team output.
• Experiment with new approaches and share learnings to improve how the company sells and retains customers.

Benefits

• Equity through the Employee Share Option Program.
• Learning programs and coaching.
• Quarterly refresh days, an extended end-of-year break and a monthly wellbeing and lifestyle allowance.
• Inclusive parental leave from day one.
• A MacBook and a budget to set up a home workspace.
• Five annual social impact days.
• Medical insurance coverage for employees and their families in the US and UK.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed