Director, Solutions Engineering
About The Position
The Director, Solutions Engineering leads Casepoint’s Solutions Engineering function and defines the pre-sales technical strategy that supports revenue growth and customer acquisition. The role oversees technical solutioning, product positioning, customer engagement, and pre-sales strategy, while establishing methodologies, processes, and capabilities for consistent, scalable customer engagement and technical sales execution. As an advisor to Sales Leadership and cross-functional partners, the Director aligns customer needs, business requirements, product capabilities, and technical solutions throughout the sales lifecycle. The role leads technical discovery, demonstrations, proposal support, customer solution design, and technical sales execution; advises on strategic opportunities; develops Solutions Engineering leaders; and strengthens the function’s ability to support business growth. The position is eligible for remote work, with priority consideration for candidates in the DMV area. Applicants must reside in one of the listed eligible states.
Requirements
- Typically 10–15+ years of relevant experience in solutions engineering, sales engineering, solution architecture, technical consulting, enterprise software, professional services, or related customer-facing technical functions.
- Experience or skills in solution engineering and technical consulting, product demonstrations and presentations, SaaS platforms and technology ecosystems, system integrations and technical solution design, and technical proposal and RFP/RFI support.
- Knowledge of pre-sales methodologies, discovery and requirements gathering, sales processes and opportunity management, product positioning, and competitive analysis.
Nice To Haves
- Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field; equivalent experience may be considered.
- Candidates based in the DMV (DC, MD, VA) area receive priority consideration.
Responsibilities
- Lead the Solutions Engineering function and define the pre-sales technical strategy supporting revenue growth and customer acquisition.
- Oversee customer discovery, technical qualification, product demonstrations, solution design, proof-of-concepts, and customer workshops.
- Establish technical sales methodologies, engagement models, solutioning standards, and operating processes to improve consistency and scalability.
- Partner with Sales Leadership to align technical resources with pipeline priorities, strategic opportunities, enterprise pursuits, and revenue objectives.
- Advise on technical strategy, customer requirements, competitive positioning, deal execution, and solution readiness for high-value opportunities.
- Oversee technical support for RFPs, RFIs, proposals, security questionnaires, technical assessments, and customer evaluations.
- Partner with Product Management, Product Marketing, Engineering, Delivery, and Revenue Operations to share customer insights, improve product positioning, and strengthen technical sales effectiveness.
- Develop Managers, Senior Managers, Senior Solutions Engineers, and future Solutions Engineering leaders.
- Establish demonstration standards, enablement resources, technical sales playbooks, and solutioning best practices.
- Monitor team performance metrics, capacity, sales support effectiveness, opportunity impact, and customer engagement outcomes.
- Represent Solutions Engineering in pipeline reviews, customer strategy discussions, executive-level planning, and cross-functional growth initiatives.
- Drive process improvements that strengthen solution quality, customer confidence, technical sales readiness, and operational scalability.
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What This Job Offers
Job Type
Full-time
Career Level
Director
