Director, Solutions Engineering
About The Position
Culture Amp is seeking a Director, Solutions Engineering to lead its Solutions Engineering team within Customer Value & Services. The role sets the team’s strategy, operating rhythm and standards for helping customers understand and realize the value of Culture Amp, from initial conversations through to a strong start. The Director balances team leadership with hands-on involvement in key customer conversations, complex deals, technical discovery and solution validation. The role partners closely with Sales, Customer Experience, Product, People Science, RevOps and GTM Enablement, including customer pods that share ownership from first sale through renewal. It connects pre-sales commitments to post-sales delivery, brings customer feedback into product and roadmap decisions, and builds scalable frameworks, playbooks, onboarding plans and enablement. The Director also guides the team’s use of AI to improve the quality and speed of its work.
Requirements
- At least 8 years of experience in solutions engineering, pre-sales or technical consulting in B2B SaaS, including at least 4 years leading Solutions Engineering teams.
- A track record of building, scaling and developing teams, including helping people grow into stronger Solutions Engineers and leaders.
- Credibility leading discovery, technical validation and demonstrations in complex, multi-stakeholder enterprise sales cycles, including security, integration and RFP discussions.
- Experience building scalable frameworks, playbooks and enablement that other teams use.
- Fluency with Salesforce, Gong or equivalent tools, and discipline in using data to forecast, prioritize and measure.
- Hands-on experience using AI tools and experience helping a team develop AI-enabled habits.
- Examples of cross-functional work that improved metrics such as win rate, time to value or retention through influence rather than authority.
- Executive presence and the ability to connect product capabilities to meaningful outcomes for senior HR and business leaders.
Nice To Haves
- Experience in HR tech, HCM or adjacent SaaS.
Responsibilities
- Lead, coach and develop Solutions Engineers through regular one-to-ones, clear feedback, performance conversations and career paths, and hire people with the right skills and values.
- Set the vision for Solutions Engineering and establish an operating rhythm covering team coverage, priorities, forecasting input and performance measures.
- Participate in key customer meetings, guide technical discovery and validation on complex deals, and coach the team to tailor solutions to customers’ people and business needs.
- Raise the standard of demonstrations and value-led storytelling for People, IT and executive stakeholders.
- Align pre-sales and post-sales so sales-cycle commitments carry through to a smooth start, with clean handoffs, shared account context, shorter time to value and stronger retention.
- Build scalable frameworks, playbooks, onboarding plans and enablement resources that spread good practice across the wider team.
- Partner with leaders across Sales, Customer Experience, Product, People Science, RevOps and GTM Enablement to improve win rates, deal quality and adoption.
- Turn customer feedback and field patterns into clear, evidence-backed input for Product and roadmap decisions.
- Use data from tools such as Salesforce and Gong to make decisions and demonstrate the team’s impact.
- Integrate AI into the team’s daily work and set expectations for how it improves the quality and speed of team output.
- Try new approaches and share learnings to improve how the company sells and retains customers.
Benefits
- Equity through the Employee Share Option Program.
- Learning programs and coaching.
- Quarterly refresh days, an extended end-of-year break and a monthly allowance to support wellbeing and lifestyle.
- Inclusive parental leave from day one.
- A MacBook and budget to set up a home workspace.
- Five annual social impact days.
- Medical insurance coverage for employees and their families (available in the US and UK).
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
