Director, Solutions Engineering

Lighthouse•Denver, CO

8d•Hybrid

About The Position

Lighthouse is hiring a Director, Solutions Engineering, in its Revenue Excellence department. The role is full-time and hybrid in Denver, Colorado, and offers a salary range of $102,000–$130,000 plus bonus, with stated on-target earnings of $127,000–$162,000. The Director will lead Lighthouse’s global Solutions Engineering team across AMER, EMEA, and APAC, while directly supporting AMER field sales on enterprise opportunities. The role owns the team’s methods, tools, processes, and best practices; the quality of technical discovery and customer-facing solutions; and the global RFP and RFI process. The Director will work closely with Sales, Account Management, Product, Engineering, Implementation, Support, Customer Success, and Product Marketing to develop deliverable, high-value solutions and profitable deals. The position also leads the development of the Solutions Engineering practice, including solution-design standards, the Solutions Center, sales storytelling for complex products, and go-to-market thinking for Benchmark Insight. The Director will report on pipeline, bid reviews, forecasts, and team KPIs.

Requirements

Experience as a senior leader in hospitality technology or SaaS.
Experience leading a presales or solutions engineering team.
Knowledge of the hotel commercial world, including revenue management, distribution, benchmarking, and data analytics.
Knowledge of how RMS, PMS, CRS, and distribution technology fit together.
Understanding of integration methods, data transfer, security, and solution architecture, and ability to build clear solution diagrams.
Experience leading RFP and RFI responses and large, complex deals.
Ability to estimate time and resources reliably.
Understanding of SaaS and DaaS delivery models and the factors that make deals profitable and lasting.
Clear written and verbal communication skills with executives and industry experts, including the ability to explain complex ideas simply.
Attention to detail, documentation, and results, and willingness to contribute hands-on.
Ability to work across time zones and manage multiple priorities.

Nice To Haves

Expert use of Salesforce.
Experience with Looker or other business intelligence tools.
Experience with hotel data, benchmarking, or market intelligence products.

Responsibilities

Lead, coach, and develop a global team of solutions engineers across AMER, EMEA, and APAC; set priorities, coverage, and performance standards, and build the team bench.
Create a feedback loop between the field, Product, and Engineering so customer insights can inform the product roadmap.
Serve as solutions lead for AMER field sales on enterprise groups, management companies, and regional chains, including executive meetings and QBRs.
Own the global RFP and RFI process, including response strategy, quality, and turnaround.
Lead customer discovery to understand business drivers, risks, and technical requirements, and map Lighthouse solutions to them with clear ROI measures.
Advise customers on data models, integrations, security, and delivery, and present solution recommendations to executives.
Set standards for solution design, including scoping, configuration documentation, solution diagrams, and statements of work.
Ensure proposed solutions are deliverable in partnership with Implementation, Support, and Customer Success.
Own and evolve the Solutions Center so employees across Lighthouse can request Solutions Engineering support.
Partner with Sales and Product Marketing on sales decks and storytelling for Business Intelligence, Benchmark Insight, and Parity Insight, and drive product-market fit for complex products.
Lead go-to-market analysis for Benchmark Insight by assessing its current state and recommending a path forward.
Report on pipeline, bid reviews, forecasts, and team KPIs.

Benefits

Competitive compensation, including a bonus opportunity.
Flexible working environment, with the option to work from home or at a global office.
Flexible time off.
401(k) matching up to 4%.
Health insurance, including two Blue Cross Blue Shield plans; the company contributes 99% of the base plan and 75% for dependents and spouses, plus $25 per month to an HSA.
Vision and dental insurance, including a dental buy-up option and 50% company contributions to premiums for employees, dependents, and spouses.
Confidential, free Employee Assistance Program.
Employer-paid short-term disability and $50,000 life insurance.
Company-paid parental leave: 12 weeks for primary caregivers and 3 weeks for secondary caregivers; a $1,500 new-parent bonus; and a 4-week flexible return-to-work plan.
Wellbeing support through a ClassPass subscription subsidized up to 80%.
Referral bonus rewards for bringing in new talent.