Director, Solutions Consultant

VTS•New York, NY

10d•$140,000 - $180,000•Onsite

About The Position

VTS is hiring a Director, Solutions Consultant, a highly visible senior individual-contributor role based in the New York office. The role translates qualified business opportunities into tailored solution designs and implementation-ready plans for VTS, initially working predominantly through major channel partners and later expanding to direct and other commercial clients. The Solutions Consultant partners closely with Account Executives and teams across Sales, Product, QA, Implementation, and Account Management. The role spans the solution lifecycle from qualified opportunity through discovery, solution design, and handoff to Implementation, with continued check-ins through deployment and launch. It is distinct from a demonstration-only pre-sales role or a delivery-only implementation role, combining customer-facing solution consulting with process-oriented implementation preparedness.

Requirements

3–5+ years of experience in a pre-sales or solutioning role, such as Solutions Consultant, Sales Engineer, Technical Account Manager, Pre-Sales Consultant, or a Customer Success Manager moving into pre-sales.
SaaS experience and a proven record of success in a solutions or pre-sales role, including communicating a compelling product-to-value story.
Exceptional client-facing and facilitation skills, including credibility with executives and the ability to lead meetings.
Strong process and project-management orientation, with the ability to manage complex solution definition end to end and add structure to ambiguity.
Strong problem-solving skills and the ability to translate technical capabilities into measurable business value.
Ability to ramp quickly on the platform.
New York-based and able to work from the office four days per week.
Ability to travel up to approximately 25%, including a few days per month for client meetings and QBRs.

Nice To Haves

Comfort with Salesforce; exposure to implementation or ticketing tools such as Jira or Airtable.
Commercial real estate or proptech experience.

Responsibilities

Partner with Account Executives on complex and strategic deals as the solutions subject matter expert, helping customers maximize value from VTS products.
Build expert knowledge of the product feature set and tailor messaging and demonstrations to customers’ workflows and goals.
Lead solution discovery by defining ambiguous and complex requirements with customers and stakeholders and shaping them into a clear solution.
Support Account Executives with business and technical requirements, solution positioning, scoping, and alignment.
Consolidate information gathered during the sale into a solution design documenting requirements, technologies and features, and rollout schedule in the deal journal.
Prepare a complete, unambiguous handoff package for the Implementation team.
Review the solution plan with Implementation at kickoff and remain engaged through deployment with defined check-ins.
Collaborate day to day with Sales, Product, and QA, primarily using Salesforce and with exposure to Jira and Airtable.
Serve as a trusted advisor to customers and internal stakeholders and promote VTS’s vision across the commercial real estate ecosystem.