Director, Solutions Consultant - Activate

VTS•New York, NY

2d•$140,000 - $180,000•Onsite

About The Position

VTS is seeking a Director, Solutions Consultant - Activate to translate qualified business opportunities into successful deployment plans for VTS Activate, its platform for building operations and tenant experiences, including access control, visitor management, work orders, and building services. The role operates at the intersection of sales, solution design, and implementation readiness, partnering with Account Executives to understand customer needs and create tailored solutions. After a deal is won, the Director develops a complete solution design and implementation plan for a clean handoff to the Implementation team, and remains engaged through deployment and launch. The role initially works predominantly through major channel partners, with the opportunity to expand into the direct channel and other commercial clients. It partners closely with the Senior Technical Solutions Consultant, who contributes deep access-control expertise to verify and complete the solution. This position carries deep product ownership of the Activate feature set, particularly Access Control and Visitor Management, and serves as a trusted advisor to customers and internal stakeholders. This is a highly visible, senior individual-contributor role based in VTS’s New York office. The hire is required to work from the NYC office four days a week and travel up to approximately 25% for client meetings and quarterly business reviews. The position’s base salary is $140,000–$180,000, with on-target earnings of $200,000–$240,000 depending on the agreed base salary and achievement of goals.

Requirements

Experience in a pre-sales or solutioning role, such as Solutions Consultant, Sales Engineer, Technical Account Manager, Pre-Sales Consultant, or Customer Success Manager moving into pre-sales.
SaaS background and a proven record of success in solutions or pre-sales, including communicating a compelling product-to-value story.
Exceptional client-facing and facilitation skills, including credibility with executives and the ability to lead meetings.
Strong process and project management orientation, with the ability to manage complex solution definition end-to-end and bring structure to ambiguity.
Strong problem-solving skills and the ability to translate technical capabilities into measurable business value.
Ability to ramp quickly on the Activate platform, including Access Control and Visitor Management.
Comfort working in Salesforce.
Based in New York, able to work from the NYC office four days a week and travel up to approximately 25%.

Nice To Haves

Exposure to implementation or ticketing tools such as Jira or Airtable.
Commercial real estate or proptech experience.
Familiarity with access-control, physical-security, or building-systems ecosystems.

Responsibilities

Partner with the Account Executive as the Activate solutions expert from the time an opportunity is qualified.
Develop expert-level command of the Activate feature set and tailor product messaging and demonstrations to customer workflows and goals.
Lead solution discovery by defining complex or ambiguous requirements with customers and stakeholders and shaping them into a cohesive solution.
Support later stages of the sales process, including RFP responses, business and technical requirements, solution positioning, scoping, and alignment.
Consolidate information learned during the sale into a solution design documenting requirements, deployed technologies and features, and rollout schedule in the deal journal.
Produce a complete, unambiguous handoff package so the Implementation team can execute without rework.
Partner with the Senior Technical Solutions Consultant to verify and complete solutions, including integrations, APIs, custom development, and access-control details.
Review the plan with Implementation at kickoff and remain engaged through deployment with defined check-in points.
Operate as part of a Sales Director and Solutions Consultant tandem supporting new-bookings growth across partner-managed and direct portfolios.
Collaborate with Sales, the Senior Technical Solutions Consultant, Implementation, and Integrations, primarily using Salesforce and with exposure to Jira and Airtable.
Serve as a trusted advisor to customers and internal stakeholders and evangelize the Activate vision across the commercial real estate ecosystem.