Director, Shared Services – Order to Cash

Advantage Solutions•Clayton, MO

5d•$134,000 - $174,200•Remote

About The Position

Advantage Solutions is seeking a Director, Shared Services – Order to Cash to lead customer invoicing, billing, and cash application operations within the Finance Shared Services organization of a global public company with approximately $3.5 billion in annual sales. Reporting to the Vice President, Finance Shared Services, the Director owns the day-to-day performance, controls, and continuous improvement of a high-volume, largely outsourced Order-to-Cash operation. The role leads three direct reports and provides functional oversight of approximately 120 teammates delivered through the third-party outsourcing provider, Genpact. The Director is accountable for billing accuracy and timeliness, cash application match rates, unapplied cash reduction, service levels, internal controls, and ongoing automation, including SAP S/4HANA. The role partners closely with Sales/Commercial, Treasury, FP&A, IT, and controllership leadership and contributes to the Company's working-capital performance. Advantage Solutions is a North American sales and marketing agency specializing in outsourced sales, merchandising, category management, and marketing services for manufacturers, suppliers, and producers of food products and consumer packaged goods. It serves a variety of trade channels and connects manufacturers with retailers to provide consumers access to products in the marketplace. The position involves work primarily in an office environment and requires 10–15% travel. It is open until filled. The Company may assign additional duties related to the position and provides reasonable accommodations as required by law.

Requirements

Bachelor’s degree.
10–12 years of experience in a relevant field.
Deep hands-on expertise in Order-to-Cash processes, particularly customer invoicing/billing and cash application, including invoice generation and delivery, credit memo processing, payment application, and exception and dispute resolution.
Experience managing outsourced or BPO delivery relationships at scale, including SLA and KPI monitoring, service reviews, escalation management, and vendor performance management across offshore delivery centers.
Strong working-capital knowledge, including how billing timeliness, cash application accuracy, unapplied cash, and receivables aging relate to DSO and enterprise liquidity.
Technology and process-automation experience, including ERP Order-to-Cash processes and practical deployment of automation and AI to increase touchless invoicing and straight-through cash application.
Process-excellence capability and a track record of standardizing, simplifying, and continuously improving high-volume transactional processes.
Knowledge of internal controls, SOX 404, U.S. GAAP, and compliance, and ability to maintain a robust control environment across in-house and outsourced operations.
Ability to build, develop, and motivate multi-location teams, including overseeing a substantial workforce through a third-party outsourcing partner.
Strong stakeholder management, influencing, and communication skills, including partnering with senior finance leadership, Sales/Commercial teams, and customers and operating effectively in a matrixed environment.
Analytical and data fluency, including building KPI and scorecard frameworks and using dashboards and business-intelligence tools to manage performance and drive decisions.
Ability to perform essential job functions in an office environment, including sitting for extended periods (66% or more of each day), hearing a telephone, entering data on a computer, and potentially lifting up to 10 pounds.

Nice To Haves

Advanced degree preferred.
Finance/Accounting Operations, Shared Services, or Global Business Services experience preferred.
Lean/Six Sigma orientation valued.

Responsibilities

Lead end-to-end customer invoicing and billing, including invoice generation and delivery, accuracy, credit memo processing, and customer-specific requirements across automated and manual workflows.
Lead cash application operations, ensuring timely and accurate application of customer payments and improving auto-match rates, reducing unapplied and unidentified cash, and resolving payment exceptions.
Govern the third-party outsourcing provider responsible for most billing and cash application capacity, including SLA and KPI monitoring, service reviews, escalations, remediation, and issue resolution.
Drive the function’s technology and automation agenda for Order-to-Cash, billing, and cash application, including responsible adoption of AI to increase touchless invoicing and straight-through cash application.
Manage performance frameworks, scorecards, dashboards, and operating reviews covering billing accuracy, billing cycle time, unapplied cash, receivables aging, service levels, and cost; identify and prioritize continuous-improvement opportunities.
Lead, coach, and develop three direct reports and provide functional oversight of approximately 120 teammates delivered through the outsourcing partner; build capability and succession plans and foster a high-performance, customer-centric, continuous-improvement culture.
Maintain internal controls across in-house and outsourced operations, ensuring compliance with Company policy, U.S. GAAP, and SOX 404 requirements, effective segregation of duties, and clean internal and external audit outcomes.
Partner with Sales/Commercial, Customer Operations, Treasury, FP&A, and IT to resolve root causes of billing and cash application exceptions and support customer onboarding, escalations, and dispute resolution.
Hire, retain, train, coach, guide, direct, and develop direct reports using company-wide processes, tools, and resources.
Delegate work and provide guidance, direction, and mentoring to indirect reports as appropriate.