Director, Service Line and Clinic Operations, Gastroenterology

Adventist Health•Portland, OR

About The Position

The Director, Service Line and Clinic Operations directs outpatient operations to ensure high-quality, cost-effective medical services and seamless integration between clinic and procedural spaces. The role supports patient access and physician productivity while overseeing clinical, quality, administrative, and fiscal operations and leading business development. The Director partners with physicians to build culture, solve problems, and lead the service line; oversees the performance and development of Clinical Service Managers and/or senior clinical professional staff; and drives growth through new and existing service lines. The role supervises personnel and exercises professional and supervisory discretion and independent judgment. The position provides leadership for business strategy and implementation, participates in budget planning and oversight, evaluates growth initiatives for community need, strategic fit, and financial feasibility, and oversees assigned clinic operations. It leads the health services leadership team, manages staffing and budgets, supports quality improvement and cost reduction, and coordinates quality-program and contractual requirements in compliance with regulatory and accreditation requirements. Adventist Health Portland serves East Portland through a 302-bed medical center, emergency department, and a network of clinics and other care services. Associates are required to receive applicable vaccinations as a condition of employment and annually thereafter; medical and religious exemptions may apply.

Requirements

Bachelor’s degree in business administration, or an equivalent combination of education and related experience.
Receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

Master’s degree in business administration, management, health care management, or a related field.
Seven years of relevant experience.
Three years of multi-clinic management experience.
Three years of business development experience.

Responsibilities

Lead development of the organization’s business strategy and ensure implementation of tactical elements of business initiatives.
Participate in budget planning, development, and oversight.
Identify, recommend, implement, and develop growth initiatives and expansions of existing programs and services.
Evaluate new or expanded initiatives for community need, strategic fit, and financial feasibility.
Develop plans for initiatives and transition them effectively to operations.
Track and report the success of approved business development initiatives.
Oversee relationships with community partners in support of business development projects.
Oversee operations for assigned clinics.
Direct and develop the health services leadership team and maintain accountability for clinical team development and performance.
Plan, monitor, and maintain staffing, capital, and operational budgets.
Review clinic systems, concerns, and goals with physicians, including cost reduction and revenue enhancement.
Strategize with senior staff regarding program expansion, business development, and new care models.
Lead quality improvement, utilization, and medical cost reduction efforts, incorporating provider partners when possible.
Provide direction and guidance to managers and staff.
Plan, budget, organize, and manage the department to achieve operational and strategic objectives.
Analyze and interpret complex data and reports, including variance, financial, quality, and population-specific reports.
Develop and update medical management work plans and programs to ensure revenue accuracy.
Coordinate quality program and contractual requirements while maintaining compliance with regulatory and accreditation requirements.
Perform other job-related duties as assigned.