Director Practice Operations Gastroenterology

Banner Health • Phoenix, AZ

3d

About The Position

The Director of Practice Operations provides strategic, operational, leadership, and administrative oversight for designated physician practices and multiple gastroenterology clinic locations across the Phoenix region. The role is responsible for clinic productivity, efficient resource use, consistent performance, excellent patient care, and a strong service culture. It works within an integrated healthcare system and collaborates with regional leadership, physicians, practice managers, staff, patients, and regulatory bodies.

The director leads and supports practice managers, monitors operational performance, and uses metrics and productivity action plans to achieve benchmarks. The position helps standardize front-office and back-office workflows, supports physician engagement and retention, addresses operational barriers, and ensures compliance with organizational policies and applicable regulations. It also leads assigned projects, supports the opening and closing of programs or clinics, prepares reports and presentations for leadership, contributes to annual operating and capital budgets and marketing plans, and ensures budget adherence. Gastroenterology experience is preferred but not required.

Requirements

• Bachelor’s degree in business administration or health services administration, or the corresponding knowledge normally obtained through completion of such a degree.
• At least five years of progressively responsible experience managing a healthcare facility.
• Experience managing staff, budgets, and multiple clinic functions.
• Strong knowledge of business and/or healthcare administration, medical practice and clinic management, clinic operational structures and systems, and related policies, procedures, and processes.
• Excellent written and verbal communication skills, as well as planning, organizational, and conceptual skills.

Nice To Haves

• Master’s degree.
• Additional related education and/or experience.
• Medical group and ambulatory care leadership experience.
• Gastroenterology experience.
• Experience leading leaders and managing complex, multi-site healthcare operations.
• Strong business acumen and a demonstrated ability to use metrics to drive results and develop people.

Responsibilities

• Oversee day-to-day operations of multiple facilities in an assigned geographic area, promoting productivity and efficient use of resources.
• Monitor practice performance and develop and implement action plans to meet productivity benchmarks.
• Identify operational and patient-experience improvements; standardize front-office and back-office clinical support workflows and foster service excellence.
• Maintain positive physician relations and resolve patient concerns that are not resolved by on-site leaders.
• Ensure that policies, goals, and objectives are achieved and that practices comply with organizational policies, professional standards, and applicable local, state, and federal requirements.
• Conduct special management projects assigned by the service-line leader, including facilitating the opening and closing of programs or clinics.
• Prepare reports, recommendations, and presentations for regional and senior leadership.
• Provide operational direction and support to assigned practice managers and oversee adherence to care-delivery standards.
• Help remove operational barriers, liaise with central functions, and assist practice managers with staff compensation and human-resources concerns.
• Communicate regularly with practice managers and staff so they are recognized and informed.
• Support the assimilation of newly hired practice managers and work with physician and administrative leadership of affiliating groups.
• Develop and implement initiatives focused on physician engagement and retention.
• Work with service-line leaders and practice managers to develop annual operating and capital budgets and ensure adherence to approved budgets.
• Participate in developing a marketing plan with the regional leadership team.

Benefits

• Option to participate in a variety of health, financial, and security benefits.
• May be eligible for the Management Incentive Program as part of the Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director