Director, Security and Safety

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

About The Position

The Director, Security and Safety provides strategic leadership and direction for all Security operations at Four Seasons Resort and Residences Jackson Hole, ensuring a safe and secure environment for guests, employees, and property. The role projects professionalism, executive presence, and exceptional guest service, and maintains strict confidentiality regarding guests, employees, and hotel operations. It serves as the primary liaison with law enforcement, emergency services, regulatory agencies, and industry associations. The Director develops and continuously improves security policies, procedures, and standards; directs investigations and corrective actions; leads emergency preparedness and response; and oversees security systems and technologies. The position also conducts risk assessments, audits, and inspections, collaborates across departments to support safe and compliant operations, and leads the Security team through hiring, training, scheduling, performance management, and development. Additional responsibilities include maintaining certifications, managing budgets and staffing plans, analyzing performance, and ensuring compliance with applicable regulations and company policies.

Requirements

Bachelor’s degree in Criminal Justice, Security Management, or a related field required.
Minimum 5–7 years of progressive security experience.
Expert knowledge of fire life safety systems, emergency management, and risk mitigation strategies.
Current CPR and First Aid certification required.
Ability to lift, push, or pull up to 75 lbs.
Ability to stand and walk up to 8 hours.
Exceptional leadership, communication, and decision-making skills.
Fluent in English.
Must possess legal work authorization in the United States.

Nice To Haves

Extensive experience in a hospitality or luxury hotel environment is strongly preferred.
Law enforcement, military, or corporate security leadership background preferred.
Additional languages are a plus.

Responsibilities

Provide strategic leadership and direction for Security operations to maintain a safe and secure environment for guests, employees, and property.
Project professionalism, executive presence, and exceptional guest service to occupants, visitors, and external partners.
Maintain confidentiality regarding guests, employees, and hotel operations, and serve as the primary liaison with law enforcement, emergency services, regulatory agencies, and industry associations.
Develop, implement, and continuously improve security policies, procedures, and standards in alignment with organizational goals and compliance requirements.
Direct investigations of incidents, accidents, and security breaches, ensuring documentation, root cause analysis, and corrective actions.
Lead emergency preparedness and response planning, including fire, life safety, and crisis management; conduct drills and ensure readiness.
Oversee security systems and technologies, including surveillance, access control, alarms, and key management programs.
Conduct and review risk assessments, audits, and inspections to identify and mitigate safety, fire, and security hazards.
Collaborate with executive leadership and department heads to support seamless operations and compliance, including in back-of-house and loading dock activities.
Interview, train, and schedule employees; conduct performance evaluations and discipline employees when needed.
Lead, mentor, and develop Security team members.
Ensure certifications such as CPR and First Aid are current and maintained.
Develop and manage departmental budgets, staffing plans, and resource allocation; analyze performance metrics and implement continuous improvements.
Ensure compliance with local, state, and federal regulations, company policies, and industry best practices.