Director, Sales & Service

Wheels Up • ,

14d • $85,000 - $95,000

About The Position

The Director, Sales and Service drives new member acquisition and oversees the commercial and service experience for a defined book of business. The role partners with the VP, Sales and Service and Flight Services Managers to provide members with a seamless, premium experience while remaining accountable for growth, retention, and client satisfaction. It serves as a key liaison for new clients, identifying suitable travel and membership solutions and supporting alignment across sales and service teams. Flight Services Managers manage existing members’ day-to-day trip execution, sourcing, and detailed quoting; the Director maintains visibility and steps in as needed. The role requires strong virtual and in-person presentation skills and regular engagement with prospective and existing members to explain Wheels Up’s offerings and value.

The position is offered with a yearly compensation range of $85,000 to $95,000, depending on experience, skills, and qualifications. Employees may also be eligible for a discretionary annual incentive program. Benefits include tuition reimbursement, a 401(k), medical, dental, and vision insurance, mental health and wellness counseling, financial planning assistance, and additional well-being programs and services.

Requirements

• Minimum of 5–10 years of experience in strategic sales, account management, or a client-facing role.
• Strong communication and relationship-building skills, with a customer-first mindset.
• Ability to manage multiple accounts and coordinate across teams in a fast-paced environment.
• Proactive, client-first mindset and ability to anticipate client needs.
• Comfort with quoting tools, CRM platforms, and proposal documentation; Salesforce is preferred.
• Bachelor’s degree or equivalent experience.
• Standard office and computer usage is required.
• Occasional travel or client meetings may be expected.

Nice To Haves

• Background in private aviation, luxury services, or high-touch B2B sales.
• Experience coordinating across operations and customer service teams.
• Demonstrated success in a quota-carrying or growth-oriented role.
• Ability to anticipate client needs and tailor recommendations accordingly.
• High attention to detail in managing logistics and documentation.

Responsibilities

• Partner with Relationship Managers to identify, qualify, and convert prospective members through outreach, lead follow-up, and opportunity qualification.
• Lead new client acquisition by identifying membership and travel solutions aligned with client needs and usage patterns.
• Oversee a defined portfolio of client relationships, with accountability for growth, retention, renewals, and fund replenishment.
• Act as the primary commercial and service liaison for new members, supporting smooth onboarding and clear handoffs to service teams.
• Collaborate with Flight Services Managers, who handle trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members.
• Maintain visibility into client communications and activity, stepping in as needed to support relationships, address concerns, and reinforce the member experience.
• Identify upsell and cross-sell opportunities and partner with Relationship Managers to advance them.
• Prepare and present membership proposals and recommend charter or fleet solutions based on client travel needs.
• Monitor client activity and proactively encourage repeat bookings, renewals, and deeper member engagement.
• Support resolution of service issues and irregular operations by coordinating with internal teams and assisting with client communication when appropriate.
• Collaborate with Sales, Client Services, and Trip Support to deliver a consistent, premium member experience.
• Maintain accurate CRM records and updates to support team-based coverage and informed decision-making.

Benefits

• Tuition reimbursement
• Competitive 401(k)
• Comprehensive medical, dental, and vision insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• Additional programs and services supporting total well-being
• Potential eligibility for a discretionary annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Director