Director, Sales Engineering
About The Position
Mattermost is seeking an experienced Director of Sales Engineering to build and lead its global technical presales team. The role leads technical presales engineers and establishes how the team demonstrates, scopes, and proves the Mattermost platform for customers in defense, intelligence, security, and critical infrastructure. The Director coaches Sales Engineers through technical evaluations, partners with regional sales leaders on strategic pursuits, and serves as the field’s voice to Product, Engineering, and Security. The position reports to the CRO. The Director will establish consistent demos, discovery, reference architectures, and proof-of-concept practices; align Sales Engineer coverage with regional sales; support product readiness and certification; and measure technical win rate, proof-of-concept outcomes, certification, and productivity. The role calls for experience with complex technical evaluations and enterprise deployments of self-hosted or on-premises software, including in security-sensitive or regulated environments. Mattermost is a remote-first company. This position offers the opportunity to scale the company’s presence in security-sensitive markets and support customers’ mission-critical workflows. The role may require obtaining and maintaining a U.S. government security clearance, and candidates must meet federal eligibility requirements for access to export-controlled information.
Requirements
- Experience leading a team of technical presales or solutions engineers, including hiring, coaching, and performance management.
- Hands-on fluency with enterprise deployment of self-hosted or on-premises software, including security, identity, and integration requirements.
- Experience running technical evaluations and proofs of concept for enterprise or public-sector buyers.
- Executive-level communication skills and credibility with CISOs, architects, and senior sales leaders.
- Comfort working remotely with a globally distributed team.
Nice To Haves
- Background in defense, intelligence, or critical infrastructure, including familiarity with government procurement cycles, security clearance considerations, or CMMC and FedRAMP contexts.
- Experience selling or supporting Mattermost, Slack, Microsoft Teams, or other enterprise collaboration platforms.
- Familiarity with Salesforce, Gong, or similar tools for tracking technical activity and win rates.
- Experience building AI-assisted workflows that make Sales Engineers more efficient, such as demo preparation, RFP responses, or discovery notes.
Responsibilities
- Lead and develop the global team of technical presales engineers, setting expectations, coaching, and making hiring, promotion, and performance decisions.
- Define and own standard demos, reference architectures, discovery guides, and proof-of-concept playbooks for defense, intelligence, and critical infrastructure buyers.
- Partner with regional sales leaders to assign Sales Engineer coverage, join strategic pursuits, and shape technical strategy on priority deals.
- Work with Product and Engineering on release readiness, technical certification, and hands-on learning to keep Sales Engineers current on the product.
- Bring customer and field feedback to Product, Engineering, and Security, including deal blockers, technical wins, and competitor activity.
- Measure technical win rate, proof-of-concept outcomes, certification, and Sales Engineer productivity, and report regularly to the CRO.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Unlimited PTO
- Company holidays
- Work-from-home stipend
- Annual learning and development budget for conferences, certifications, and courses
- Paid parental leave for all parents
- 401(k) plan
- Commission
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
