Director of Resident Care

Renaissance of Stillwater•Stillwater, OK

About The Position

Milestone is seeking a Director, Resident Care to lead clinical operations and coordinate resident care in an Assisted Living community. The position oversees resident care staff, ensures compliance with regulatory standards, and works to maintain high-quality care and resident satisfaction. The role reports to the Director, Health and Wellness or the Executive Director. The Director, Resident Care coordinates resident assessments and service plans, supervises and schedules Care Partners and activity staff, monitors medication administration and documentation, and supports resident health and safety. The position also participates in emergency response, community events, quality improvement activities, and regulatory compliance efforts. Occasional weekend, evening, or night work and on-call availability are required as needed.

Requirements

Associate’s or Bachelor’s degree in a related field is strongly preferred.
At least three years of experience in Assisted Living.
Proven management experience.
Certified as a Med Aide as required by state law and maintain current certification.
Compassion for and a desire to work with older adults.
Strong verbal and written communication skills.
Ability to solve practical problems, manage budgets, and interpret instructions.
Ability to communicate effectively with residents, families, staff, and vendors.
Experience managing staff schedules, training, and performance.
Ability to stand, walk, sit, use hands, reach, stoop, kneel, crouch, climb, and balance.
Ability to talk, hear, and use vision effectively.
Ability to lift and assist residents as needed, up to 50 pounds occasionally.

Nice To Haves

Proficiency in Microsoft Windows, Word, Excel, and Outlook is preferred.

Responsibilities

Ensure residents are evaluated before move-in and when their condition changes.
Communicate with residents, families, and staff to meet individual needs.
Participate in care conferences and update service plans.
Hire, train, schedule, and supervise Care Partners and activity staff.
Manage staff performance, provide coaching, and ensure compliance with HR guidelines.
Verify associate hours, manage staffing schedules, and ensure coverage within budget.
Assign and monitor resident health activities, including blood pressure and weight checks.
Monitor medication administration, conduct audits, and assist with medication management.
Observe residents’ health status and report significant changes to the Director, Health and Wellness.
Conduct pre-move-in screenings and ensure documentation is complete.
Perform ongoing assessments of residents’ physical and psycho-social needs.
Coordinate resident appointments and in-house ancillary services.
Maintain resident records, perform MAR reviews, and ensure compliance with documentation standards.
Participate in emergency response, community functions, and family events.
Provide guidance for the Activity Program and oversee inventory within budget.
Ensure Continuous Quality Improvement (CQI) activities are completed and compliance is maintained.
Maintain compliance with local, state, and federal regulations, including HIPAA, OSHA, and Blood Borne Pathogen Guidelines.
Promote a safe work environment and ensure staff adhere to safety standards.
Foster teamwork, take initiative, and support coworkers, residents, and visitors.
Perform other duties as assigned.