Director, Quality Services - Horizon West Hospital
About The Position
Orlando Health Horizon West Hospital is seeking a Director of Quality Services to provide strategic leadership and oversight for quality improvement, patient safety, regulatory compliance, and performance excellence. The director partners with hospital executives, physicians, nursing leadership, and interdisciplinary teams to advance a culture of quality and support exceptional patient care. The position leads activities, processes, and policies that promote high-quality patient care through system-wide clinical practices and standards. It works with nursing, medical staff, executives, and the quality team to support Orlando Health’s strategic vision for quality improvement, regulatory compliance, patient safety, and best practices.
Requirements
- Master’s degree in a clinical discipline, industrial engineering, or a related field.
- At least five years of experience leading patient care and quality initiatives in a healthcare institution.
Nice To Haves
- Master of Science in Nursing (MSN).
- Active nursing license.
Responsibilities
- Communicate corporate initiatives and expectations to facility team members and physicians.
- Work with medical, nursing, allied health and support services, and senior leadership to implement strategies focused on quality, safety, and service.
- Collaborate with the performance improvement team and work with quality councils to identify performance improvement opportunities.
- Oversee the hospital’s progress on quality scorecard and Board metrics.
- Maintain positive working relationships with medical staff, the hospital leadership team, and nursing and allied health or support services leaders.
- Participate in integrating healthcare technology and information management systems that support service needs.
- Ensure hospital-level compliance with regulatory standards related to clinical care, including JCAHO and AHCA requirements.
- Work with the leadership team to foster a culture and practice environment that embraces quality and patient safety and complies with regulatory requirements.
- Collaborate with the Chief Quality Officer to develop and implement the hospital-level strategic plan for quality and safety.
- Promote a healthy, satisfying work environment and support team members’ growth, challenge, and development.
- Organize and lead workgroups to achieve hospital quality metrics.
- Work with the Chief Quality Officer and Chief Financial Officer to develop and manage the department budget.
- Manage human resources functions, including hiring, work assignments, coaching plans, and performance counseling.
- Maintain compliance with Orlando Health policies and procedures.
- Participate in committees related to quality and patient safety as appropriate.
- Provide staff education and training related to quality and patient safety.
- Produce reports to identify improvement opportunities and measure the progress of improvement initiatives.
- Visit departments regularly to promote quality and patient safety, serve as a resource to staff, and identify process improvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
