Office Manager - Horizon West

Nemours Children's Health•Windermere, FL

2d•Onsite

About The Position

Nemours is hiring a full-time Office Manager for its Horizon West Primary Care team. Nemours primary care practices provide family-centered pediatric care across Central Florida, with an emphasis on preventive care and whole-child wellness. The Office Manager provides on-site, day-to-day management of multiple practices under the direction of the Practice Manager and in collaboration with providers. The role supports a satisfying patient experience, a positive team environment, and financial performance. Responsibilities span staff supervision and scheduling, patient flow and service quality, payroll coordination, budgets and financial processes, front-desk and clinical operations, supply and facility oversight, and staff performance development. Travel to other primary care locations for coverage is required. Nemours Children's Health is a nonprofit pediatric health system serving patients across six states through children’s hospitals, primary, urgent, and specialty care practices, and hospital partnerships. Its stated mission includes improving children's health through clinical care, research, education, advocacy, and prevention, with a Whole Child Health approach and commitments to inclusion, culturally relevant care, and reducing health disparities.

Requirements

Associate degree required, or currently enrolled and actively pursuing an associate degree.
State of Florida RN or LPN license, with three years of supervisory experience.
A certified Medical Assistant with three years of supervisory experience may be considered in lieu of the degree.
Travel to other primary care locations for coverage is required.

Responsibilities

Provide on-site, day-to-day management of multiple practices under the direction of the Practice Manager and in collaboration with providers.
Select, orient, direct, and evaluate clerical and clinical staff.
Monitor daily patient flow, conduct patient rounds, track and share patient satisfaction results, and recommend and implement changes to meet goals.
Coordinate and maintain staff and provider schedules; monitor accruals, overtime, and time off; and prepare and submit staff and physician payroll in Kronos.
Ensure appropriate staffing levels in coordination with associates and the manager.
Promote a positive associate work experience by applying and modeling Nemours Standards of Behavior, providing reinforcement or coaching, and activating disciplinary processes through the manager when warranted.
Serve as a liaison for providers and associates to support appropriate communication.
Collaborate with the Practice Manager to develop and monitor capital and operating budgets and department productivity measures.
Process and track accounts payable and reimbursement requests; identify and implement opportunities to improve financial performance.
Monitor front-desk functions and provide front-desk coverage as needed, maintaining knowledge of registration, appointment scheduling, cash reconciliation, and bank deposits.
Keep work queues current and ensure month-end financial requirements are met.
Monitor clinical functions and seek input from providers as needed.
Monitor and approve medical and non-medical supply and equipment purchases.
Maintain a safe and attractive facility and meet JCAHO, OSHA, CLIA, and other applicable requirements; oversee housekeeping, fire safety, and equipment.
Develop annual individual performance goals for clerical and clinical staff, review progress regularly, and provide performance updates to the manager and providers.
Perform other duties as assigned.
Travel to other primary care locations for coverage as needed.