Director Laboratory Services - West Region

Advocate Health and Hospitals Corporation•Sparta, NC

4d•Hybrid

About The Position

The Director Laboratory Services leads laboratory services for the West Region, collaborating with pathologists and clinical and hospital service-area administrative leaders to ensure laboratory services support enterprise clinical and safety initiatives. The role aligns laboratory operations with corporate strategies and serves as a liaison between hospital administration and laboratory leadership. It plans and participates in strategic projects, including developing and implementing measurable outcomes. The director oversees laboratory budgets, fiscal needs, departmental performance, operations, quality, staffing, and resource utilization. The role develops standards and systems to improve quality, consistency, efficiency, and timeliness; ensures operations comply with applicable laws, regulations, and accreditation requirements; and maintains continual inspection readiness. It also leads teams through coaching, performance management, succession planning, and development, while ensuring compliance with the organization's Code of Ethical Conduct. The position is full-time, benefits-eligible, and hybrid, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. It requires travel and may involve exposure to workplace hazards, for which protective clothing must be worn as necessary.

Requirements

Medical Laboratory Scientist (MLS) certification from the ASCP Board of Certification, Medical Technologist (MT) certification from ASCP, or certification from an equivalent accrediting agency.
Bachelor's degree in Clinical Laboratory Sciences, Medical Technology, or a related field.
Typically, 5 years of experience in technical laboratory services and operations, including 3 years of leadership experience managing staff, budgets, and multiple laboratory functions.
Demonstrated leadership skills, including project management, decision-making, delegation, team building, customer service, and conflict resolution.
Ability to develop leaders through coaching, guidance, and development planning.
Advanced knowledge of regulatory compliance and accrediting and licensing agency requirements.
Current knowledge of medical and technical advancements to plan for future growth and development.
Intermediate computer skills, including knowledge of and experience with laboratory information systems.
Excellent organization and communication skills.

Responsibilities

Collaborate with pathologists and clinical and hospital service-area administrative leaders to ensure laboratory services support clinical and safety initiatives.
Align laboratory operations with corporate strategies, initiatives, processes, and procedures, and act as a liaison between hospital administration and laboratory leadership.
Create, plan, and participate in strategic projects, including the development and implementation of quantitative outcomes.
Develop, implement, and monitor budget compliance; analyze fiscal needs and departmental performance; address variances; propose operating and capital budgets; and control expenditures within approved objectives.
Identify and implement performance-improvement processes to optimize teammate engagement and physician and patient satisfaction.
Develop and direct standards and systems that improve quality, consistency, efficiency, and timeliness, and foster innovation for current and future needs.
Ensure operations and policies comply with applicable local, state, and federal laws, regulations, and accreditation requirements, including CLIA, CAP, OSHA, FDA, and Joint Commission requirements.
Develop processes that ensure continual inspection readiness.
Oversee test-result accuracy, efficient operations, staffing levels, resource utilization, quality indicators, and service goals.
Design and direct work in assigned areas of responsibility.
Select, coach, and develop teams; set objectives aligned with organizational strategy; and manage talent through performance management, succession planning, and development.
Design and direct processes for recognizing performance, delivering consistent feedback, and systematically improving individual and team performance.
Ensure personal and supervised employees’ actions comply with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.
Travel as required and operate equipment necessary to perform the job.

Benefits

Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay, such as shift and on-call pay, based on the teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs