Director, Laboratory Services

Sturdy Memorial Hospital•Attleboro, MA

6d•$139,296 - $219,511

About The Position

The Director of Laboratory Services provides strategic, operational, and administrative leadership for the hospital’s clinical laboratory operations. The role ensures high-quality, accurate, and timely diagnostic testing in compliance with regulatory and accreditation standards. The Director leads multidisciplinary laboratory teams across pathology, microbiology, chemistry, hematology, molecular diagnostics, transfusion medicine, and specialty areas while advancing innovation, quality improvement, and operational excellence. Reporting to the Senior Vice President of Clinical Operations, the Director partners with senior leadership to develop strategies for laboratory and outreach services, oversees daily operations and resource utilization, manages budgets and capital planning, and leads regulatory readiness. The Director also recruits and develops laboratory staff, fosters collaboration and professional development, and works with clinical departments and a contracted pathology group to support patient care and safety. The position is scheduled for 40 hours per week. The stated salary range is $139,296.01–$219,511.30 annually. Actual compensation depends on factors including work history, experience, skills, and education.

Requirements

Bachelor of Science degree in medical technology or clinical laboratory science.
At least 10 years of current laboratory leadership experience in biological science, physical science, healthcare, or medical technology.
MT / CLS (ASCP) or equivalent national certification.
In-depth knowledge of clinical laboratory science, equipment specifications, regulatory standards, and industry trends.
Strong leadership, change management, and team-building skills.
Excellent communication, analytical, and strategic planning abilities.
Proficiency in laboratory information systems and data analytics tools.
Ability to prioritize, manage workflow, and lead others in meeting laboratory services requirements.
Excellent customer service and organizational skills, with a hands-on approach to collaborating with staff.
Ability to interact effectively with medical personnel, vendors, administration, and staff while maintaining positive interpersonal relationships.
Ability to collect, analyze, and present departmental data.
Ability to communicate and collaborate effectively with providers, internal and external customers, peers, and colleagues.
Ability to clearly, accurately, and professionally present and explain complex information to patients, employees, and managers.
Ability to guide, support, and motivate staff to help them perform to their potential.
Detail-oriented ability to prioritize, organize, and plan work efficiently.
Ability to multitask effectively in a dynamic, fast-paced professional environment while maintaining a positive demeanor.
Ability to lead others in meeting quality standards, turnaround times, and supply demands.
Ability to perform the position’s essential functions, including its physical demands, with or without reasonable accommodation.

Nice To Haves

Master’s degree.
Proficiency with Microsoft Office software.
Experience with Cerner, Workday, and API (payroll).

Responsibilities

Partner with the Senior Vice President to develop and implement long-term strategies for laboratory and outreach services aligned with the hospital’s mission and vision.
Work collaboratively with the contracted pathology group to manage clinical and operational needs.
Evaluate emerging diagnostic technologies and recommend appropriate capital investments.
Oversee day-to-day operations across laboratory departments, including efficiency, workflow, staffing, and resource utilization.
Establish and monitor performance metrics to improve turnaround times, accuracy, and customer satisfaction.
Develop and manage the departmental budget, capital planning, and cost-containment initiatives within established budgetary parameters.
Ensure compliance with CLIA, CAP, DNV, OSHA, and applicable state health regulations.
Lead preparation for regulatory inspections, audits, and accreditations.
Recruit, mentor, manage, and lead laboratory managers, supervisors, medical technologists, phlebotomists, and support staff.
Promote continuous learning, professional development, and collaboration within the Laboratory Services team.
Implement and monitor quality assurance programs and corrective action plans.
Collaborate with clinical departments to ensure laboratory services meet high standards for patient care and safety.
Treat patients, colleagues, and visitors with dignity and respect, with sensitivity to differing needs and backgrounds.
Perform the essential functions of the position, including required work hours, locations, and physical demands, with or without reasonable accommodation and without posing a direct threat to workplace health and safety.