Director, Laboratory Services

Sturdy Memorial Hospital•Attleboro, MA

7d•$139,296 - $219,511

About The Position

The Director of Laboratory Services provides strategic, operational, and administrative leadership for the hospital’s clinical laboratory operations. The role ensures accurate, timely, high-quality diagnostic testing in compliance with regulatory and accreditation standards, and leads multidisciplinary teams across pathology, microbiology, chemistry, hematology, molecular diagnostics, transfusion medicine, and specialty areas. The Director drives innovation, quality improvement, and operational excellence. In partnership with the Senior Vice President of Clinical Operations, the Director develops and implements long-term strategies for laboratory and outreach services aligned with the hospital’s mission and vision. The role oversees laboratory operations, staffing, workflow, performance, budgeting, regulatory compliance, quality assurance, team development, and collaboration with clinical departments and a contracted pathology group. The position is scheduled for 40 hours per week. A Bachelor of Science degree in medical technology or clinical laboratory science is required; a master’s degree is preferred. At least ten years of current laboratory leadership experience is required, along with MT/CLS (ASCP) or equivalent national certification.

Requirements

Bachelor of Science degree in medical technology or clinical laboratory science.
At least ten years of current laboratory leadership experience.
MT / CLS (ASCP) or equivalent national certification.
In-depth knowledge of clinical laboratory science, equipment specifications, regulatory standards, and industry trends.
Strong leadership, change management, and team-building skills.
Excellent communication, analytical, and strategic planning abilities.
Proficiency in laboratory information systems and data analytics tools.
Ability to prioritize, manage workflow, and lead others in meeting laboratory service requirements.
Excellent customer service and organizational skills, with a hands-on approach to collaborating with staff.
Ability to interact effectively with medical personnel, vendors, administration, staff, providers, and internal and external customers.
Ability to clearly, accurately, and professionally present and explain complex information to patients, employees, and managers.
Detail-oriented, with the ability to prioritize, organize, and plan work efficiently.
Ability to multitask and work effectively in a fast-paced, dynamic professional environment while maintaining a positive demeanor.
Ability to lead others in meeting established quality standards, turnaround times, and supply demands.
Ability to perform the essential functions of the position, including required work hours, locations, and physical demands, with or without reasonable accommodation and without posing a direct threat to workplace health and safety.

Nice To Haves

Master’s degree.
Proficiency with Microsoft Office software.
Experience with Cerner, Workday, and API (payroll).

Responsibilities

Develop and implement long-term strategies for laboratory and outreach services in partnership with the Senior Vice President, aligned with the hospital’s mission and vision.
Work collaboratively with the contracted pathology group to manage clinical and operational needs.
Identify and evaluate emerging clinical diagnostic technologies and recommend appropriate capital investments.
Oversee day-to-day operations across laboratory departments, including efficiency, workflow, staffing, and resource utilization.
Establish and monitor performance metrics to improve turnaround times, accuracy, and customer satisfaction.
Develop and manage the departmental budget, capital planning, and cost-containment initiatives within established budgetary parameters.
Ensure compliance with CLIA, CAP, DNV, OSHA, and applicable state health regulations.
Lead preparation for regulatory inspections, audits, and accreditation reviews.
Recruit, mentor, manage, and lead laboratory managers, supervisors, medical technologists, phlebotomists, and support staff.
Promote continuous learning, professional development, and collaboration within the Laboratory Services team.
Implement and monitor quality assurance programs and corrective action plans.
Collaborate with clinical departments to ensure laboratory service quality and delivery support patient care and safety.
Provide guidance, support, and motivation to staff to help them reach their potential.
Collect, analyze, and present departmental data.
Treat patients, colleagues, and visitors with dignity and respect, with sensitivity to differing needs, backgrounds, characteristics, and cultures.