Director, Professional Liability & EPL Claims

The Jonus Group•Hartford, CT

About The Position

Our client, a nationally recognized insurance carrier, is seeking a Director, Professional Liability & Cyber Claims to serve as a senior individual contributor within its claims organization. The role handles high-impact matters at the intersection of technology, risk, and insurance, requiring sound judgment, clear communication, and the ability to independently steer complex claims from intake through resolution. The position involves taking ownership of sophisticated cyber and technology-related claims, including first-party and third-party matters. The claims director interprets policy language, makes coverage determinations, directs investigations, evaluates responsibility and financial exposure, manages reserves, and guides claims toward resolution. The role also includes reporting to stakeholders, managing external service providers, representing the company in dispute proceedings when required, and maintaining compliance with regulatory requirements and fair claims practices.

Requirements

At least 5 years of experience in claims handling.
Experience in Professional Liability (such as D&O, E&O, EPL, Cyber, or Fiduciary) or a closely related field.
Ability to obtain and maintain required adjuster licenses in the resident/home state and additional states as needed.

Nice To Haves

Experience with cyber or technology-related claims is highly desirable.
Juris Doctor preferred but not mandatory.

Responsibilities

Take ownership of sophisticated cyber and technology-related claims, including first-party and third-party matters.
Interpret policy language and make well-reasoned coverage determinations with speed and precision.
Direct investigations using internal specialists and outside experts while aligning with established Financial Lines standards.
Assess responsibility, quantify loss, and evaluate financial exposure as claims develop.
Establish and actively manage indemnity and expense reserves, supported by clear rationale and documentation.
Produce focused, high-quality reports summarizing risk, strategy, and status for stakeholders.
Manage external partners, including defense counsel, forensic vendors, and other service providers.
Represent the company at mediations, settlement discussions, hearings, or trials when required.
Build credibility and trust with insureds, brokers, attorneys, and internal business partners.
Maintain an organized portfolio of active claims and proactively drive files toward resolution.
Ensure claims handling complies with regulatory requirements and fair claims practices standards.