Director, Product Owner – Digital Online Sales Experience

Liberty Mutual Insurance•Boston, MA

20d•$156,000 - $281,000

About The Position

Liberty Mutual is seeking a Director, Product Owner to lead the Digital Online Sales Product Owner team within Direct Distribution. The role is responsible for advancing the products and experiences that support customers’ online insurance shopping journey, helping the business deliver faster, simpler, and more personalized ways to find and purchase appropriate protection. Working closely with the VP of Digital Sales and partners across Experience Research and Design, Technology, Insights & Solutions, Product, and the broader enterprise, the Director translates business priorities into product strategies, roadmaps, and capabilities that improve customer experience and deliver measurable business results. The role calls for a leader who can navigate ambiguity, build domain expertise, use data and customer insights to guide decisions, and align teams around action and outcomes. The Director also leads, coaches, and develops a high-performing Product Owner team focused on improving the digital shopping experience and delivering customer and business outcomes.

Requirements

Bachelor’s degree in a relevant field, such as business or computer science, and a minimum of 10 years of experience in product development, business, marketing, technology, and/or consulting.
Advanced knowledge of product management and Agile development methodologies, and experience in organizational change management.
Proven business expertise to set clear product priorities and understand business-value impacts across an entire business unit.
Proven outcomes managing and mentoring product managers, product owners, and people leaders.
Technical proficiency to participate in program increment planning and contribute an informed, independent perspective.
Strong influencing and leadership skills, including the ability to serve as a decision maker with business partners and to dissent with teams and business when appropriate.
Proven experience with Agile practices and expectations.
Comfort making decisions with some level of uncertainty.
Strong written and verbal communication and collaboration skills.
Encourages a non-hierarchical culture.

Nice To Haves

Master’s degree preferred.

Responsibilities

Translate business priorities into product strategies, roadmaps, and OKRs that drive growth, improve customer experiences, and deliver measurable business value.
Lead product efforts to simplify and improve the end-to-end online quoting and purchasing journey, reduce friction, improve conversion, and help customers select appropriate coverage.
Establish and continuously refine roadmaps across digital focus areas, balancing near-term optimization with longer-term investments and capabilities.
Build consistent operating practices within the Product Owner team and with partners, providing transparency into backlogs, priorities, progress, dependencies, and decisions.
Promote testing and learning by using customer insights, behavioral data, and product performance to identify opportunities, prioritize experiments, and scale effective experiences.
Partner across the enterprise to support product rollouts, advance coverage modeling, strengthen fraud prevention, and maintain a secure and reliable online shopping experience.
Bring structure, clarity, and alignment to complex problems and help teams navigate competing priorities, technical dependencies, and changing needs.
Develop understanding of digital sales performance, customer shopping behavior, business economics, and the insurance landscape to inform product decisions and challenge assumptions.
Lead, coach, and develop Product Owners, fostering product thinking, proactive ownership, cross-functional influence, and focus on customer and business outcomes.