Director, Product Design

GoFundMe•Los Angeles, CA

21h

About The Position

GoFundMe is hiring a Director of Product Design to lead design for its Enterprise Software suite for nonprofit organizations. The role defines the experience vision and empowers nonprofits to build meaningful connections with supporters through tools and features. The position is based in San Francisco, Los Angeles, or San Diego. The director owns design quality for their area, audits end-to-end experiences, reduces design debt, and stays hands-on with high-stakes work. They champion visual craft, the Heart design system, and repeatable AI workflows, measuring their impact and maintaining quality. As a business leader in partnership with Product and Engineering, they help shape the roadmap, prioritization, and resourcing. They build and coach a team of designers and design managers, hire for craft, teach partner teams about design excellence, and collaborate with design leadership on long-term experience vision, systems, and ways of working.

Requirements

10 or more years of product design experience.
A portfolio demonstrating exceptional visual, interaction, and systems craft.
A demonstrated record of raising design quality across a team.
Experience building, scaling, or driving adoption of a design system.
Active hands-on use of AI tools in personal design practice, a clear point of view on their impact on design teams, and sound judgment to maintain quality.
Ability to build evidence-backed narratives that influence roadmaps and senior leadership.
Ability to attract top design talent through work and thought leadership.
Experience working across B2B markets and ideally B2C markets, with understanding of their different dynamics.
Exceptional presentation and communication skills, including engaging stakeholders, executives, and customers, and presenting at events.
Ability to balance business objectives, user needs, and team needs and articulate design decisions, ideas, and vision.
Empathetic, user-centered approach to design.

Nice To Haves

Deep experience with e-commerce platforms, site builders such as Wix or Shopify, and SaaS admin tools.
Experience working across B2C markets.

Responsibilities

Own design quality for the assigned area, set a world-class standard, audit end-to-end experiences against the quality rubric, and reduce design debt.
Stay hands-on with high-stakes work, provide direct critique, and contribute directly when needed to achieve quality.
Set standards for distinctive, polished, coherent, on-brand visual design and craft.
Champion the Heart design system, drive adoption toward the company target of 75%, and ensure teams contribute back to it.
Develop scalable AI workflows for design teams and report measurable impact, including time saved and quality maintained, to senior leadership.
Partner with Product and Engineering as a business leader to shape what gets built, sequencing, resourcing, and the full roadmap.
Build, coach, and grow a team of designers and design managers; contribute to defining levels and expectations.
Teach partner teams what great design means at GoFundMe so design quality is a shared responsibility.
Lead sourcing and hiring for excellence in visual and interaction design, systems thinking, and judgment.
Collaborate with design leadership to evolve the long-term experience vision, design systems, and ways of working.