Director, Performance Assurance

Astound Broadband • TX-Remote, TX

4d • $135,000 - $180,000 • Hybrid

About The Position

The Director of Performance Assurance leads governance and reporting of residential sales performance across the organization, ensuring consistent measurement, visibility, and accountability for business results. The role analyzes performance across channels, markets, and products; identifies trends and performance gaps; and drives disciplined action planning to achieve revenue, customer, and operational objectives. Through data-driven insights and executive-level reporting, the position enables informed decision-making and continuous performance improvement across the business. It combines performance management, analysis, operations, and executive communication.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, Statistics, Information Systems, or a related field preferred, or an equivalent combination of education and experience.
• 8+ years in sales operations, revenue operations, commercial analytics, business intelligence, performance management, or a related analytical leadership function, including experience supporting executive-level decision-making.
• Proven experience analyzing and reporting business performance metrics such as subscriber growth, sales conversion, revenue attainment, retention, churn, ARPU, connect/disconnect activity, forecast accuracy, and market or channel productivity.
• Experience establishing and governing enterprise performance metrics, KPI frameworks, reporting standards, and dashboard environments across multiple business functions.
• Exceptional analytical and problem-solving skills, including the ability to translate large, complex datasets into actionable insights and executive-level recommendations.
• Demonstrated success developing and maintaining executive-, board-level, or investor-quality reporting and presentations in a fast-paced, deadline-driven environment.
• Strong financial acumen and ability to connect operational performance drivers to revenue, profitability, forecasting, budgeting, and long-range business objectives.
• Advanced proficiency in Microsoft Excel.
• Ability to influence and hold leaders accountable through data-driven insights, performance standards, and executive communication without direct authority over functional teams.
• Understanding of telecommunications subscriber economics.
• Knowledge of sales channel management within a telecommunications environment.
• Excellent written, verbal, and presentation skills, with the executive presence and credibility to communicate with senior leadership, cross-functional stakeholders, and board-level audiences.

Nice To Haves

• Telecommunications or other subscription-based industry experience, with demonstrated understanding of recurring revenue business models and key performance drivers.
• Experience with Power BI, Tableau, Looker, SQL, Snowflake, or other business intelligence and analytics platforms.

Responsibilities

• Review results across residential sales channels and regions against objectives, identifying underperformance and overperformance.
• Perform variance and gap analysis to diagnose performance issues, identify root causes, and connect operational drivers to financial and customer outcomes.
• Ensure credible gap plans are developed when targets are missed, with clear actions, owners, and timelines; track progress through completion and escalate stalled actions as needed.
• Consolidate cross-functional inputs into a single narrative for leadership communications as needed.
• Translate complex data into clear, actionable deliverables for leadership to improve business outcomes.
• Maintain standardized reporting definitions and performance metrics to ensure organizational consistency and reliability.
• Partner with regional and channel leaders, Finance, and Sales Strategy to align targets, forecasts, and remediation efforts.
• Actively support, promote, and advance Astound’s Inclusion and Belonging work, including fostering a work environment where employees feel valued, respected, heard, and empowered.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match
• Medical, dental, vision, life, and short-term disability insurance options
• Paid time off/vacation starting at 80 hours per year, increasing with tenure
• 40 hours of floating holiday per year
• Seven paid holidays per year
• Paid sick leave, varying by state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Opportunities for bonus, benefits, commission, and sales incentives if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Director