DIR, PATIENT SVCS SYSTEMS -MISSION HOSPITAL

Compass Group • Asheville, NC

7d

About The Position

The Director, Patient Services System directs the system’s patient food services, including management, education, training, and performance improvement for patient food service personnel. In coordination with the Systems Director Operations and Director, Nutrition Systems, the director ensures compliance with patient-related regulatory agencies at each facility. The role promotes patient satisfaction and positive public relations through the safe and efficient use of resources.

The director coordinates patient service programs according to the system’s medical direction, patient population, and contract; leads and develops patient services managers and supervisors; monitors team competency, productivity, and documentation accuracy; and supports patient satisfaction goals through patient visits and effective communication.

Requirements

• Bachelor’s degree in Nutrition, Hospitality Management, or a related field, or equivalent.
• At least five years of work experience, including at least two years in healthcare and one year in a managerial position.
• Certified Dietary Manager certification if the associate does not have a degree in Nutrition or Dietetics.
• ServSafe® certification.
• Knowledge of food and catering trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
• Supervisory, leadership, management, and coaching skills.
• Written and verbal communication skills.
• Ability to communicate with management, clients, customers, and associates.
• Financial, budgetary, accounting, and computational skills.
• Computer proficiency, including various computer programs, Microsoft Office, email, and the Internet.

Nice To Haves

• Registered Dietitian.

Responsibilities

• Coordinate and implement system patient service programs based on medical direction, patient population, and contract.
• Hire, lead, direct, coach, train, and develop patient services managers and supervisors.
• Oversee evaluation and discipline of patient food services employees, as applicable and according to departmental policy.
• Monitor competency, productivity, and documentation accuracy of patient services managers and teams using necessary tools and resources.
• Visit patients on an assigned nursing unit or area and help ensure every patient is visited by a management or professional team member at least once during their hospital stay.
• Ensure patient services staff help achieve stated patient satisfaction goals.
• Communicate effectively with team members, patients, and families through conferences, individual consultation, and committee participation.
• Perform other assigned tasks.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical insurance for full-time positions
• Dental insurance for full-time positions
• Vision insurance for full-time positions
• Life Insurance/AD for full-time positions
• Disability insurance for full-time positions
• Commuter Benefits for full-time positions
• Employee Assistance Program for full-time positions
• Flexible Spending Accounts (FSAs) for full-time positions
• Eligible paid and/or unpaid time off in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Director