Director Partnership Success

Ensemble Health Partners • Memphis, TN

2d

About The Position

The Partnership Success Director is responsible for day-to-day client operations and for planning, developing, and implementing policies, objectives, and initiatives for acute or physician revenue cycle activities. The role builds and nurtures client relationships, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to associates and is accountable for client performance expectations.

The Director articulates plans covering client deliverables, timelines, outcomes, and actions; monitors bad debt and process improvements in key areas; and identifies gaps in client support or performance, proposing solutions to drive improvement. The role builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to achieve results.

The Director participates in and leads program-level stakeholder meetings, working closely with CFOs and client leadership on analysis, reporting, and service line development. As a revenue cycle expert, the Director communicates changes related to payer policies, contracting, regulatory updates, and compliance requirements. The role also helps client leadership understand revenue cycle processes, metrics, tools, and reports, and facilitates monthly client meetings to review operational performance, strategic initiatives, partnership opportunities, and escalated support needs.

Responsibilities

• Manage day-to-day client operations and plan, develop, and implement policies, objectives, and initiatives for acute or physician revenue cycle activities.
• Build and nurture client relationships, influence and direct operations, and ensure consistent delivery of results.
• Communicate organizational values and positive leadership to associates and be accountable for client performance expectations.
• Create plans detailing client deliverables, timelines, outcomes, and actions.
• Monitor bad debt and process improvements in key areas.
• Identify gaps in client support or performance and propose solutions to drive improvement.
• Build relationships and organizational alignment, influence decisions, and engage onsite operational teams to drive results.
• Participate in and lead program-level meetings with stakeholders; work with CFOs and client leadership on analysis, reporting, and service line development.
• Communicate changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Help client leadership understand revenue cycle processes, metrics, tools, and reports.
• Facilitate monthly client meetings to review operational performance, strategic initiatives, partnership opportunities, and escalated support needs.

Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed