Director Partnership Success

Ensemble Health Partners • Memphis, TN

4d

About The Position

The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. The role forms and nurtures client relationships, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to associates and is accountable for client performance expectations.

The Director articulates plans with client deliverables, timelines, outcomes, and actions, and monitors bad debt and process improvements in key areas. The role identifies gaps in client support or performance and proposes solutions, builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results. The Director participates in and leads program-level meetings with stakeholders, working closely with CFO and client leadership on analysis, reporting, and service line development.

Acting as a revenue cycle expert, the Director ensures prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements. The role helps client leadership understand revenue cycle processes, metrics, tools, and reports, and facilitates monthly client meetings to review operational performance, strategic initiatives, partnership opportunities, and escalated support needs.

Responsibilities

• Manage day-to-day client operations for acute or physician revenue cycle activities.
• Plan, develop, and implement policies, objectives, and initiatives for revenue cycle activities.
• Build and nurture client relationships, influence and direct operations, and ensure results are consistently delivered.
• Communicate organizational values and positive leadership to associates, and remain accountable for client performance expectations.
• Articulate plans defining client deliverables, timelines, outcomes, and actions.
• Monitor bad debt and process improvements in key areas.
• Identify gaps in client support or performance and propose solutions to drive improvement.
• Build relationships and organizational alignment, influence decisions, and engage onsite operational teams to drive results.
• Participate in and lead program-level stakeholder meetings.
• Work with CFO and client leadership on analysis, reporting, and service line development.
• Communicate changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Help client leadership understand revenue cycle processes, metrics, tools, and reports.
• Facilitate monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a relevant professional certification for each associate.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed