Director Partnership Success

Ensemble Health Partners • Longview, TX

4d • $111,000 - $167,000

About The Position

The Partnership Success Director is responsible for day-to-day client operations and for planning, developing, and implementing policies, objectives, and initiatives for acute or physician revenue cycle activities. The role builds and nurtures client relationships, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to associates and is accountable for client performance expectations. The position is responsible for less than $1 billion in net revenue or fewer than five facilities under management.

The Director articulates plans covering client deliverables, timelines, outcomes, and actions, and monitors bad debt and process improvements. The role identifies gaps in client support or performance and proposes solutions, builds organizational alignment, and engages onsite operational teams to drive results. It participates in and leads program-level stakeholder meetings, working closely with CFOs and client leadership on analysis, reporting, and service-line development.

As a revenue cycle expert, the Director communicates changes related to payer policies, contracting, regulatory updates, and compliance requirements. The role helps client leadership understand revenue cycle processes, metrics, tools, and reports, and facilitates monthly client meetings to review operational performance, strategic initiatives, partnership opportunities, and escalated support needs.

Requirements

• Bachelor's degree or equivalent experience.
• 3–5 years of experience leading healthcare revenue cycle in complex, client-facing environments.
• 3–5 years of people leadership experience.
• Proven ability to build relationships and organizational alignment, influence decisions, engage onsite operational teams, and drive results.
• Proven ability to lead and influence multi-level teams in onsite and matrixed environments.
• Executive-level communication skills, including the ability to present complex information clearly.
• Experience partnering directly with client executives and Boards.
• Ability to lead initiatives with minimal oversight.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technological improvements.
• Ability to travel at least 75% of the time.

Responsibilities

• Manage day-to-day client operations and plan, develop, and implement policies, objectives, and initiatives for acute or physician revenue cycle activities.
• Form and nurture client relationships, influence and direct operations, and ensure results are consistently delivered.
• Communicate organizational values and positive leadership to associates and remain accountable for client performance expectations.
• Articulate plans covering client deliverables, timelines, outcomes, and actions; monitor bad debt and process improvements in key areas.
• Identify gaps in client support or performance and propose solutions to drive improvement.
• Build relationships and organizational alignment, influence decisions, and engage onsite operational teams to drive results.
• Participate in and lead program-level meetings with stakeholders, working closely with CFOs and client leadership on analysis, reporting, and service-line development.
• Communicate changes related to payer policies, contracting, regulatory updates, and compliance requirements.
• Help client leadership understand revenue cycle processes, metrics, tools, and reports.
• Facilitate monthly client meetings to review operational performance, strategic initiatives, partnership opportunities, and escalated support needs.
• Lead initiatives and teams using AI to explore, experiment with, and apply AI for process and technological improvements.
• Travel at least 75% of the time.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate's field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director