Partnership Success Manager

Papaya Global•Barcelona, CT

About The Position

Papaya Global is seeking a Partner Success Manager to join its Finance team. The company provides technology for managing global workforces, including hiring, onboarding, and paying employees in more than 160 countries. The role manages relationships with Papaya’s partners, referred to as In-Country Teams (ICTs), and supports partner engagement, performance, operational delivery, and strategic growth. The position requires prior experience in the workforce or payroll industry.

Requirements

Five years of experience in partner success, account management, or operations in a global environment.
Prior experience working in the workforce or payroll industry.
Exceptional interpersonal and communication skills.
Strong analytical and problem-solving abilities.
Experience with Salesforce and AI-enabled tools for partner management, operational analysis, reporting, and workflow optimization.
Ability to manage multiple projects and priorities.
Fluency in English.

Nice To Haves

Additional language skills.
Background in payroll or HR technology.

Responsibilities

Serve as the main point of contact for Papaya’s partners (In-Country Teams, or ICTs).
Build and maintain partner relationships through regular meetings, reviews, and strategic planning.
Drive partner engagement, satisfaction, and performance.
Manage escalations proactively and with a solutions-oriented approach.
Ensure partners align with business goals, SLAs, and performance standards.
Lead and coordinate strategic client cycles, onboarding, and transition plans.
Monitor and support high-risk clients and complex implementations.
Improve communication flows and operational processes between partners and internal teams, including Finance, Legal, Service Delivery, and Account Management.
Oversee commercial matters, including service scope documentation and pricing alignment.
Identify opportunities to expand and strengthen the partner network.
Maintain accurate partner data in Salesforce and use AI-enabled tools to produce reports, insights, and performance analyses.
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams.
Promote knowledge sharing and process consistency across regions and projects.
Evaluate partner performance using data and AI-driven insights to identify trends, risks, and improvement opportunities.
Establish and maintain operational guidelines and best practices.
Manage workflows, SLAs, and service delivery standards.