Director Outpatient Services
About The Position
The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for performance targets covering volume growth, financial performance, patient experience, and clinical quality, and advances those goals through clinical excellence, operational rigor, referral growth, and standardized care delivery. The Director supports transitions into outpatient care for patients stepping down from inpatient services and those stepping up from community-based care. The Director oversees outpatient clinical and operational services, monitors performance, supports admissions and business development, coordinates group programming, and collaborates on strategic growth and program development. The role also hires, develops, and supervises clinical and support staff and ensures compliance with applicable requirements and accurate patient documentation. Tufts Medicine Behavioral Health Hospital is a new 144-bed behavioral health hospital in Malden, Massachusetts, formed through a partnership between Tufts Medicine and Acadia Healthcare. It offers inpatient, PHP, and IOP services for children, adolescents, adults, and older adults, including treatment for people with co-occurring substance use disorders.
Requirements
- Master’s- or doctorate-level licensed clinician, such as LCSW, LMHC, LMFT, PsyD, or PhD.
- At least 4 years of experience in behavioral healthcare, including at least 2 years of operations and managerial experience.
- Supervisory experience or capability; the position supervises a team of employees.
Nice To Haves
- Experience with PHP and IOP levels of care is strongly preferred.
- Experience working with an acute psychiatric hospital and/or residential substance use disorder treatment providers is preferred.
Responsibilities
- Oversee day-to-day operations and clinical programming for PHP and IOP services, including occasional facilitation of groups.
- Achieve business objectives, including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
- Monitor key performance indicators and adjust operations to meet goals, address barriers, and support continuous improvement.
- Work with internal stakeholders to drive step-down admissions from inpatient units and advocate for outpatient care across the behavioral health continuum.
- Support business development and outreach to build brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
- Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance and keep services accessible and responsive to the target population.
- Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team.
- Provide supervision, training, and mentorship to clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state laws.
- Develop and assist with implementing policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
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What This Job Offers
Job Type
Full-time
Career Level
Director
