Director of Outpatient Services
About The Position
Agave Ridge Behavioral Hospital is seeking a mission-driven Director of Outpatient Services to provide strategic, clinical, and operational leadership for its Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). The director oversees program performance, team development, referral growth, patient satisfaction, financial outcomes, and clinical excellence. The role includes driving business performance, mentoring clinicians, building community partnerships, and ensuring high-quality patient care across the behavioral healthcare continuum. The director leads daily PHP and IOP operations; monitors performance and implements action plans; supports step-down admissions and continuity of care with inpatient services; and develops group programming, clinician assignments, and treatment schedules. The role collaborates with hospital, divisional, and corporate leadership on strategic initiatives, service expansion, and program development. The director recruits, hires, onboards, supervises, coaches, and develops clinical and support staff. The position also ensures compliance with Joint Commission standards, state regulations, CMS requirements, and organizational policies; maintains readiness for surveys, audits, and accreditation reviews; oversees clinical documentation; and promotes safety, quality, and continuous improvement. The position is onsite in Mesa, Arizona. Agave Ridge Behavioral Hospital provides psychiatric care for adolescents, adults, and seniors through multidisciplinary teams focused on stabilization, recovery, and long-term wellness.
Requirements
- Master's or doctoral degree in a behavioral health-related field.
- Active independent clinical licensure, such as LCSW, LMFT, LPC/LMHC, PsyD, or PhD in Clinical, Counseling, or Educational Psychology.
- At least 4 years of behavioral healthcare experience.
- At least 2 years of leadership, operations, or management experience.
- Demonstrated success leading teams and driving operational results.
Nice To Haves
- Experience leading PHP and/or IOP programs.
- Experience in an acute psychiatric hospital, behavioral health hospital, or residential treatment setting.
- Strong understanding of behavioral health operations, business development, and referral management.
- Experience managing budgets, productivity, and performance metrics.
- Knowledge of Joint Commission and regulatory standards.
Responsibilities
- Lead daily operations of PHP and IOP services to ensure high-quality patient care and program excellence.
- Drive performance in census growth, patient retention, revenue, clinical outcomes, patient experience, and operational efficiency.
- Monitor performance indicators and implement action plans to achieve organizational goals.
- Partner with inpatient leadership to strengthen step-down admissions and provide a seamless continuum of behavioral healthcare.
- Serve as a visible and engaged leader who champions patient-centered care and operational excellence.
- Support community outreach, referral development, and business partnerships to expand access to services and grow programs.
- Develop group programming, clinician assignments, and treatment schedules to meet patient needs and maximize team effectiveness.
- Use patient outcomes, satisfaction surveys, and performance data to identify continuous-improvement opportunities.
- Collaborate with hospital, divisional, and corporate leadership on strategic initiatives, service expansion, and program development.
- Recruit, hire, onboard, and retain clinical talent.
- Provide supervision, coaching, mentorship, and professional development to therapists, counselors, behavioral health associates, students, and support staff.
- Foster accountability, collaboration, clinical excellence, and employee engagement.
- Lead performance management, succession planning, and employee development.
- Ensure compliance with Joint Commission standards, state regulations, CMS requirements, and organizational policies.
- Maintain program readiness for surveys, audits, and accreditation reviews.
- Oversee clinical documentation for accuracy, timeliness, and regulatory compliance.
- Assist with developing and implementing policies, procedures, and quality improvement initiatives.
- Promote safety, quality, and continuous improvement throughout the department.
Benefits
- Competitive base salary and bonus opportunity.
- Relocation assistance available.
- Comprehensive medical, dental, and vision benefits.
- 401(k) with company match.
- Generous PTO, holidays, sick leave, and wellness time.
- Executive mentorship and corporate clinical support.
- Collaboration with experienced behavioral health leaders.
- Ongoing leadership development opportunities.
- Opportunity to influence program strategy and expansion.
- Advancement opportunities within a growing national organization.
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What This Job Offers
Job Type
Full-time
Career Level
Director
