Director of Outpatient Services

Acadia • Chandler, AZ

1d • Onsite

About The Position

The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for key performance targets, including volume growth, financial performance, patient experience, and clinical quality, through clinical excellence, operational rigor, referral growth, and standardized care delivery. The Director supports seamless transitions for patients stepping down from inpatient care and patients stepping up from community-based care.

The Director oversees outpatient clinical programs and operations, monitors performance indicators, supports outreach and business development, coordinates group assignments and session topics, and works with divisional and corporate leaders on strategic growth. The role also hires, supervises, trains, and mentors clinical and support staff, and ensures compliance with applicable licensing, accreditation, regulatory, and contractual requirements, as well as accurate and timely patient documentation.

Requirements

• Master’s- or doctorate-level licensed clinician; examples include LCSW, LMHC, LMFT, PsyD, or PhD.
• At least 4 years of experience in behavioral healthcare.
• At least 2 years of operations and managerial experience.

Nice To Haves

• Experience with PHP and IOP levels of care is strongly preferred.
• Experience working with acute psychiatric hospitals and/or residential SUD treatment providers is preferred.

Responsibilities

• Oversee day-to-day operations and clinical programs for PHP and IOP services, including occasional facilitation of groups.
• Achieve business objectives, including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor KPIs and adjust operations to meet goals, address barriers, and support continuous improvement.
• Work with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care and the behavioral health care continuum.
• Support business development and outreach activities to increase brand awareness and direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
• Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance and ensure services are responsive to the target population.
• Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
• Hire, onboard, and retain a high-performing team.
• Provide supervision, training, and mentorship to clinical and support staff, including therapists, counselors, BHAs, and students.
• Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state laws.
• Develop and assist with implementing policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Benefits

• Relocation package
• Professional growth and career pathing
• Executive mentorship and corporate clinical support
• Competitive salary and bonuses
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off, including vacation, holidays, extended sick leave, and mental health days
• Industry-leading training and support

What This Job Offers

• Job Type: Full-time
• Career Level: Director