Director of Outpatient Services

Acadia•Battle Creek, MI

5d•Onsite

About The Position

Bronson Behavioral Health is hiring a Director of Outpatient Services to build and manage its partial hospitalization (PHP) and intensive outpatient (IOP) programs in Battle Creek, Michigan. The Director leads the programs’ day-to-day operations and long-term success, with accountability for business and clinical performance, including volume growth, financial results, patient experience, and quality of care. The role promotes clinical excellence, operational rigor, referral growth, and consistent care delivery across the behavioral health continuum. The Director also supports seamless transitions for patients moving between inpatient, outpatient, and community-based care. This is a visible clinical leadership role that includes operational oversight, staff supervision and development, outreach, and collaboration with divisional and corporate leaders. The Director may occasionally facilitate groups and will use performance indicators, patient feedback, outcome data, and satisfaction surveys to improve the programs and ensure care is relevant and accessible. The position supervises employees and requires a master’s- or doctorate-level licensed clinician, such as an LCSW, LMHC, LMFT, PsyD, or PhD. Candidates must have at least four years of behavioral healthcare experience, including at least two years of operations and managerial experience. PHP and IOP experience is strongly preferred.

Requirements

Master’s- or doctorate-level licensed clinician, such as an LCSW, LMHC, LMFT, PsyD, or PhD in Clinical, Counseling, or Educational Psychology.
At least 4 years of experience in behavioral healthcare.
At least 2 years of operations and managerial experience.
Ability to supervise a team of employees.

Nice To Haves

Experience with PHP and IOP levels of care is strongly preferred.
Experience working with acute psychiatric hospitals and/or residential substance use disorder treatment providers is preferred.

Responsibilities

Oversee day-to-day operations and clinical programming for PHP and IOP services, including occasional group facilitation.
Achieve business and clinical objectives, including average daily census (ADC), visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
Monitor key performance indicators and adjust operations to meet goals, address barriers, and support continuous improvement.
Work with internal stakeholders to encourage step-down admissions from inpatient units and promote outpatient and continuum-of-care services.
Support business development and outreach to increase brand awareness and direct admissions.
Coordinate weekly group assignments and session topics to balance clinician workloads and address patient cohort needs.
Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance, and to keep services accessible and responsive to the target population.
Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
Hire, onboard, and retain a high-performing team.
Supervise, train, and mentor clinical and support staff, including therapists, counselors, BHAs, and students.
Ensure compliance with applicable licensure, accreditation, regulatory, and contractual requirements, including Joint Commission, CMS, and state laws.
Develop and assist with implementing policies and procedures.
Ensure patient records and service documentation are accurate and timely.