Director of Outpatient Services
About The Position
The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for performance targets covering volume growth, financial performance, patient experience, and clinical quality, and advances these goals through clinical leadership, operational rigor, referral growth, and standardized care delivery. The Director supports transitions for patients stepping down from inpatient care and those stepping up from community-based care. CenterPointe Hospital serves adults and seniors with behavioral health concerns and provides a full continuum of care. The hospital has 150 beds and is located on a 20-acre campus in St. Charles, Missouri. This position is onsite. The Director oversees PHP and IOP services, supports business development and community outreach, supervises and develops clinical and support staff, and ensures compliance with applicable licensure, accreditation, regulatory, and contractual requirements.
Requirements
- Master’s- or doctorate-level licensed clinician, such as LCSW, LMHC, LMFT, PsyD, or PhD.
- At least 4 years of experience in behavioral healthcare, including 2 or more years of operations and managerial experience.
- Supervises a team of employees.
Nice To Haves
- Experience with PHP and IOP levels of care is strongly preferred.
- Experience working with acute psychiatric hospitals and/or residential substance use disorder treatment providers is preferred.
Responsibilities
- Oversee day-to-day operations and clinical programming for PHP and IOP services, including occasional group facilitation.
- Achieve business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
- Monitor KPIs and adjust operations to meet goals, address barriers, and support continuous improvement.
- Lead internal efforts to drive step-down admissions from inpatient units and build advocacy for outpatient and continuum-of-care services.
- Support business development and outreach to increase brand awareness and direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
- Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance and ensure services respond to the target population’s needs.
- Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team.
- Supervise, train, and mentor clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state requirements.
- Develop and assist with implementing policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
Benefits
- Competitive base salary commensurate with experience
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and recognized holidays
- Company-paid basic life and AD&D insurance
- Employee Assistance Program and mental wellness resources
- Professional growth and advancement opportunities within Acadia’s nationwide network
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What This Job Offers
Job Type
Full-time
Career Level
Director
