Director of Outpatient Services

Acadia•Mesa, AZ

5d•Onsite

About The Position

Agave Ridge Behavioral Hospital is seeking a mission-driven Director of Outpatient Services to provide strategic, clinical, and operational leadership for its Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). The director will oversee program performance, team development, referral growth, patient satisfaction, financial outcomes, and clinical excellence, while helping expand access to behavioral healthcare and deliver seamless, high-quality care. The role combines business and operational leadership with clinician mentorship, community partnership development, and a strong focus on patient-centered care. The director will lead program operations and improvement, develop staff and clinical programming, collaborate with inpatient and organizational leadership, and ensure compliance with applicable regulatory and accreditation requirements. Agave Ridge Behavioral Hospital provides evidence-based psychiatric care for adolescents, adults, and seniors through multidisciplinary teams in a supportive environment focused on stabilization, recovery, and long-term wellness.

Requirements

Master's or doctoral degree in a behavioral health-related field.
Active independent clinical licensure, such as LCSW, LMFT, LPC/LMHC, PsyD, or PhD in Clinical, Counseling, or Educational Psychology.
At least 4 years of behavioral healthcare experience.
At least 2 years of leadership, operations, or management experience.
Demonstrated success leading teams and driving operational results.

Nice To Haves

Experience leading PHP and/or IOP programs.
Experience in an acute psychiatric hospital, behavioral health hospital, or residential treatment setting.
Strong understanding of behavioral health operations, business development, and referral management.
Experience managing budgets, productivity, and performance metrics.
Knowledge of Joint Commission and regulatory standards.

Responsibilities

Lead daily operations of PHP and IOP services to ensure high-quality patient care and program excellence.
Drive performance across census growth, patient retention, revenue, clinical outcomes, patient experience, and operational efficiency.
Monitor performance indicators and implement action plans to achieve organizational goals.
Partner with inpatient leadership to strengthen step-down admissions and support a seamless continuum of behavioral healthcare.
Serve as a visible, engaged leader who champions patient-centered care and operational excellence.
Support community outreach, referral development, and business partnerships to expand access to services and grow programs.
Develop group programming, clinician assignments, and treatment schedules to meet patient needs and maximize team effectiveness.
Use patient outcomes, satisfaction surveys, and performance data to identify continuous-improvement opportunities.
Collaborate with hospital, divisional, and corporate leadership on strategic initiatives, service expansion, and program development.
Recruit, hire, onboard, and retain clinical talent.
Provide supervision, coaching, mentorship, and professional development to therapists, counselors, behavioral health associates, students, and support staff.
Foster accountability, collaboration, clinical excellence, and engagement.
Lead performance management, succession planning, and employee development.
Ensure compliance with Joint Commission standards, state regulations, CMS requirements, and organizational policies.
Maintain readiness for surveys, audits, and accreditation reviews.
Oversee clinical documentation practices for accuracy, timeliness, and regulatory compliance.
Assist with developing and implementing policies, procedures, and quality-improvement initiatives.
Promote safety, quality, and continuous improvement throughout the department.