Director of Outpatient Services

Where Kids Thrive•Cherry Hill Township, NJ

10d•Onsite

About The Position

The Director of Outpatient Services leads Thrive's outpatient services across the Cherry Hill, Clementon, and Egg Harbor Township locations. The Director also leads organization-wide quality improvement, quality assurance, compliance monitoring, and performance improvement activities. The position combines direct client care and clinical supervision with responsibility for monitoring quality and improving clinical and operational performance. The Director identifies performance gaps, develops corrective strategies, monitors their implementation, and reports quality trends to the Executive Director. The role requires at least 18 direct client-facing hours per week, in addition to director responsibilities. The Director maintains an on-site schedule of two days per week in Cherry Hill, two days per week in Clementon, and one day per month in Egg Harbor Township. During the week of an Egg Harbor Township visit, that day replaces one Cherry Hill or Clementon day. Specific weekdays are set with the Executive Director. Required work travel within New Jersey and Pennsylvania is covered by salary; travel outside those states is reimbursed under Thrive's travel policy. The Director provides outpatient site leadership, supervises clinical and office staff, monitors service delivery and operations, and supports outpatient growth. The role also develops and maintains the organization's Quality Improvement Plan, oversees audits and compliance activities, tracks organizational KPIs, delivers training, and collaborates with other directors on performance concerns. The Director resolves routine clinical, staffing, and operational issues independently and escalates matters requiring executive-level action.

Requirements

Master's degree in social work, counseling, marriage and family therapy, or a related field.
Active, unrestricted New Jersey independent clinical license (LCSW, LPC, or LMFT).
Credentialing for Medicaid and commercial payers.
Clinical supervision experience.
Trauma-informed training aligned with Thrive's model.
Reliable transportation to travel between Thrive locations.
Competencies in clinical supervision, direct clinical practice, outpatient program leadership, quality improvement and assurance, behavioral health compliance, auditing, data analysis, risk identification, corrective-action planning, clinical documentation, staff training, and leadership.

Responsibilities

Maintain a minimum of 18 direct client-facing hours per week in addition to director responsibilities.
Complete timely, compliant documentation for all direct client services.
Balance client care with site leadership, supervision, and quality responsibilities.
Maintain the on-site schedule at Cherry Hill, Clementon, and Egg Harbor Township.
Serve as the leadership contact for outpatient staff at each location.
Monitor outpatient service delivery, capacity, staffing, referrals, and site operations.
Lead outpatient growth, including increasing billable session volume.
Address site-specific concerns and escalate issues to the Executive Director as needed.
Provide clinical supervision and consultation to assigned staff, including on complex clinical and documentation issues.
Set performance expectations, conduct evaluations, and provide coaching and corrective feedback.
Participate in hiring, onboarding, discipline, and termination recommendations.
Support clinicians' competency and professional development, and identify training needs.
Supervise outpatient office staff, including front desk, intake, scheduling, and billing support.
Set expectations for client intake, scheduling, insurance verification, and front-desk service.
Conduct office-staff performance evaluations, provide coaching and corrective feedback, and participate in hiring and discipline decisions.
Ensure office coverage and smooth day-to-day operations at each site.
Monitor office workflows affecting billable sessions, including intake speed, scheduling fill rates, and cancellations.
Develop and maintain the organization's Quality Improvement Plan.
Set measurable quality standards and monitor organizational performance.
Identify trends, deficiencies, and opportunities for improvement.
Lead performance-improvement initiatives and track corrective actions through completion.
Conduct or oversee clinical and administrative chart audits.
Review documentation for compliance with organizational, regulatory, payer, and contractual requirements.
Review incidents, complaints, and grievances, and recommend corrective actions.
Assist with internal and external audits and maintain quality and compliance records.
Identify organizational risks and escalate significant concerns to the Executive Director.
Maintain quality dashboards and track organizational KPIs.
Analyze trends and prepare regular reports and recommendations for the Executive Director.
Develop and deliver quality, documentation, and compliance training.
Collaborate with the Directors of School Services and Internship Training on performance concerns.
Participate in leadership meetings and organizational planning.