Director, Organizational Operations

WorkMoney, Inc.

2h • $125,000 - $145,000 • Remote

About The Position

The Director, Organizational Operations strengthens WorkMoney, Inc.’s organizational infrastructure by connecting people, processes, and technology to create a more effective and cohesive operating environment. Reporting to the SVP, Administration, this role provides strategic and hands-on leadership to build sustainable systems, address operational challenges, and ensure the organization’s infrastructure evolves alongside its needs. As a central partner across the organization, the Director reduces complexity, improves organizational effectiveness, and enables teams and leadership to advance WorkMoney, Inc.’s mission.

The role leads administrative systems and operational governance; oversees organizational technology operations and responsible AI enablement; and manages the planning and execution of organizational events, retreats, and executive-sponsored convenings. It also oversees executive support operations and works with leaders, staff, vendors, and other stakeholders to improve workflows, accountability, information management, technology use, and operational continuity.

Requirements

• At least 6 years of progressively responsible experience in administrative operations, business operations, organizational operations, or related functions.
• Demonstrated experience developing, managing, and improving operational systems, processes, and workflows across multiple functions or teams.
• Strong technology fluency, including experience navigating, evaluating, implementing, and optimizing a broad range of digital platforms and organizational tools.
• Experience with technology governance, access management, contractor lifecycle processes, or organizational information management.
• Experience identifying and implementing opportunities for automation, AI adoption, or technology-enabled process improvements.
• Strong project management and organizational skills, including the ability to lead complex cross-functional initiatives and manage competing priorities from planning through execution.
• Experience coordinating with external vendors and service providers, including managing relationships, deliverables, and operational expectations.
• Ability to build effective relationships and collaborate with stakeholders at all organizational levels, including executive leadership, staff, and external partners.
• Excellent written, verbal, and interpersonal communication skills, including the ability to translate complex operational or technical information into clear, actionable guidance.
• Strong judgment, emotional intelligence, and problem-solving skills; ability to navigate ambiguity, influence outcomes, and address challenges professionally and discreetly.
• Highly organized, adaptable, and resourceful, with the ability to remain composed, adjust priorities, and maintain consistent follow-through in a dynamic environment.
• Ability to serve as a culture steward, role model organizational values, and exemplify standards of community care.
• U.S. work authorization is required.

Nice To Haves

• Experience supporting executive leadership or overseeing executive support operations.
• Experience planning and coordinating organizational events, retreats, or large-scale convenings.
• Experience managing and developing staff, with an orientation toward coaching, accountability, and professional growth.
• Experience implementing AI-enabled workflows or supporting organization-wide adoption of emerging technologies.
• Experience in a nonprofit, advocacy, or mission-driven organization.

Responsibilities

• Lead the development, implementation, and continuous improvement of administrative systems, workflows, and operational processes that support organizational effectiveness and scalability.
• Establish and maintain practices for document retention, records management, information accessibility, and administrative governance.
• Oversee contractor and vendor lifecycle processes, coordinating approvals, onboarding, offboarding, and access management with relevant teams.
• Maintain clear ownership, documentation, and accountability for administrative processes, organizational repositories, and internal information systems.
• Identify operational gaps, inefficiencies, and risks and develop practical solutions to strengthen consistency, accountability, and cross-functional coordination.
• Oversee intranet governance and internal communications infrastructure, ensuring information is accessible, accurate, and maintained.
• Oversee organizational technology operations and administrative technology infrastructure to ensure systems, platforms, and services support employee needs and organizational priorities.
• Establish ownership and accountability for technology platforms, licenses, vendor relationships, access permissions, and system inventories.
• Manage external technology service-provider relationships, coordinating service delivery, troubleshooting, escalations, renewals, and operational improvements.
• Partner across teams to evaluate, implement, and optimize technology solutions that improve workflows, strengthen reliability, and reduce administrative burden.
• Partner with leadership to develop, implement, and optimize responsible AI guidelines, policies, and protocols, including organization-wide training and enablement.
• Establish technology-related processes and controls supporting appropriate access, responsible use, information security, and operational continuity.
• Collaborate with stakeholders to strengthen data ownership, reporting practices, and implementation of technology-related policies and procedures.
• Lead planning, coordination, and execution of organizational events, retreats, and executive-sponsored convenings, including objectives, timelines, budgets, and logistics.
• Oversee event vendor relationships, contracts, and logistics to ensure quality, cost-effectiveness, and timely delivery.
• Develop and maintain event-planning processes, resources, and standards for consistent execution and continuous improvement.
• Coordinate administrative support for recurring organizational meetings and convenings, ensuring preparation, documentation, and follow-through.
• Oversee executive support operations, including coordination of executive schedules, priorities, meetings, and organizational commitments.
• Partner with executive leadership and administrative staff to anticipate needs, navigate competing priorities, and strengthen executive support workflows.

Benefits

• Medical, dental, and vision insurance premiums fully covered by the employer.
• Retirement plan with up to a 6% employer match.
• Educational assistance programs.
• Five weeks of paid vacation each year.
• Paid family and medical leaves.
• Stipends for remote work expenses, professional development, health and wellness, and cell/internet data usage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed