Director, Operation Technology

Milwaukee Bucks.•Milwaukee, WI

1d•Onsite

About The Position

The Milwaukee Bucks are seeking a Director, Operation Technology to lead the strategic and operational management of the organization’s technology ecosystem, ensuring systems are secure, efficient, and aligned with business objectives. The Technology Office supports technology for the Business Office, Fiserv Forum Arena Office, and Basketball Front Office. This role supervises the team responsible for infrastructure and operational technology at Fiserv Forum and reports directly to the Chief Technology & Strategy Officer (also referred to in the posting as the CTO). The Director leads a technical staff of 10 full-time and part-time employees cross-trained in Infrastructure and Live Event Technology. The role partners with internal departments to meet operational goals for live events and IT infrastructure service levels, manages vendor relationships and formal RFP/RFI processes as needed, and is responsible for expense management and capital technology projects. The position requires a service-oriented leader with hands-on expertise in one or more infrastructure or operational technology disciplines, strong problem-solving and communication abilities, and an interest in continuous improvement and emerging technologies. The schedule may be flexible and include nights, weekends, and holidays to support games, concerts, and other special events. Travel may be required. The position is onsite at Fiserv Forum in Milwaukee, Wisconsin. Employment offers are contingent on successfully completing a criminal background check. The Bucks provide reasonable accommodations for people with disabilities during the hiring process and employment.

Requirements

Bachelor of Science degree.
At least 3 years in a supervisory role actively managing technology staff.
Leadership skills, including staff acquisition and development.
Ability to learn new methods and transformative technology products.
Experience overseeing infrastructure and automation.
Ability to formally manage technology capital assets, track service history, analyze refresh needs, and submit technology refresh proposals.
Experience running formal RFI and RFP processes.
Strong knowledge of IT infrastructure, networking, and cloud platforms such as AWS and Azure.
Knowledge of wireless and wireline networks, storage, compute, and virtualization platforms.
Knowledge of Point of Sale systems, A/V platforms, access control, video security systems, and IPTV.
Experience with cybersecurity frameworks and enterprise tools.
Experience with technology budget planning and management, business case development, cost management, procurement, and vendor negotiation.
Understanding of data protection regulations.
Ability to work a flexible schedule, including nights, weekends, and holidays, in support of basketball games, concerts, and other special events.
Ability to travel as needed.
Successful completion of a criminal background check is a condition of employment.

Nice To Haves

Degree in MIS, Computer Science, or Engineering.
Crestron experience.
Cybersecurity certification.

Responsibilities

Develop an IT strategy and roadmap aligned with organizational goals.
Manage the Infrastructure, Cyber, and Live Events teams, including hiring, mentoring, and performance management.
Create and enforce IT policies for security, data privacy, and system use.
Manage budgets, including capital planning, cost forecasting, and vendor contracts.
Evaluate and implement technologies to improve efficiency and scalability.
Ensure regulatory compliance, including NBA requirements, GDPR, and evolving AI regulations.
Serve as the main liaison to the NBA League office for new basketball technology, regulations, and technology operating best practices.
Develop and execute technology to monitor system performance, disaster recovery readiness, and incident response.
Collaborate with executives to support digital transformation and business initiatives.
Manage vendor relationships and conduct formal RFP and RFI processes as needed.
Oversee expenses and capital technology projects.
Perform other responsibilities as assigned.

Benefits

Comprehensive health benefits, including medical, dental, and vision plans, and mental health resources.
401(k) with company match.
Pet insurance.
12 weeks of paid time off for parents welcoming newborn, adopted, or foster children.
Unlimited PTO.
Professional development through the internal Antler Academy learning and development program.
Employee Resource Groups.
Milwaukee Bucks and NBA League discounts.
Company-paid parking.
Phone allowance.
Flexible work environment intended to support productivity in work and home lives.