Director, Sales & Operation Planning

Rochester Regional Health

8d•$130,000 - $160,000•Remote

About The Position

The Director of Sales & Operations Planning leads the company’s end-to-end planning process, aligning demand, supply, capacity, inventory, and financial plans across the organization. The role develops integrated planning models, drives cross-functional collaboration, and establishes a consistent planning process to support data-driven decision-making and alignment on a single business plan. The role designs and implements the S&OP framework and leads its rollout across the company, including pilot cycles, refinement, and full deployment. It owns aggregate demand, supply, capacity, scenario, and sensitivity models; integrates new product introductions and lifecycle changes into planning; and facilitates cross-functional alignment and monthly executive S&OP meetings. The Director also establishes process governance, selects or improves planning tools and analytics, measures effectiveness, and leads a small planning team. This is a remote position requiring the employee to be based on the East Coast of the United States, with 10–20% travel within the U.S. The schedule is Monday through Friday, 40 hours per week.

Requirements

Bachelor’s degree in Business, Supply Chain/Operations Management, Data Analytics, Statistics, Finance, or a related field.
At least 7 years of progressive experience in supply chain, planning, S&OP/IBP, or related roles.
At least 3 years of progressive leadership experience.
Deep, hands-on understanding of demand planning, supply planning, capacity modeling, and inventory management.
Strong analytical and modeling skills, including comfort with scenario and sensitivity analysis.
Excellent communication skills and the ability to translate complex planning outputs into clear business narratives and options.
Ability to facilitate cross-functional and C-suite discussions, drive alignment, and negotiate trade-offs.

Nice To Haves

An advanced degree, such as an MBA or similar.
3–5 years in a leadership position driving cross-functional planning.
Demonstrated experience implementing or leading S&OP/IBP processes and tools.
Proficiency with advanced planning systems, analytics/BI tools, and Excel or other modeling tools.
Experience in complex or regulated environments.
A track record of establishing S&OP or IBP from scratch or significantly transforming an existing process, including cross-functional change management.
APICS/ASCM certification, such as CPIM or CSCP.
PMP or equivalent project management certification.
Lean Six Sigma Green Belt, Black Belt, or similar continuous-improvement credential.

Responsibilities

Design and implement a comprehensive S&OP framework, including process design, roles and responsibilities, calendars, inputs and outputs, and decision rights.
Lead the rollout and launch of S&OP across the company, including pilot cycles, refinement, and full-scale deployment.
Establish and maintain the standard S&OP cycle, including demand review, supply and capacity review, pre-S&OP, and executive S&OP.
Drive organizational change management by communicating the purpose and value of S&OP, training stakeholders, and coaching leaders and teams.
Build and own aggregate demand planning models that combine statistical forecasts, commercial intelligence, and product and market insights into a consensus demand view.
Develop supply and capacity planning models that translate demand into feasible production, kitting, distribution, and resourcing plans, highlighting constraints, trade-offs, and risks.
Create and maintain integrated scenario and sensitivity models to support executive decision-making.
Align inventory targets, safety stocks, and service-level objectives with demand and supply plans.
Develop new product introduction and product lifecycle planning models that integrate launches, ramps, phase-ins and phase-outs, and portfolio changes into S&OP.
Partner with Product Management, Clinical/Study Management, Commercial, and Operations to translate launch assumptions into demand, supply, capacity, and inventory requirements.
Ensure new product introduction plans are visible in the S&OP cycle, with clear accountabilities, timelines, and risk-mitigation actions.
Serve as the enterprise owner of S&OP, coordinating alignment across Sales/Commercial, Operations, Supply Chain, Finance, and Product/Clinical functions.
Facilitate the monthly executive S&OP meeting, present integrated planning and financial implications, drive consensus and trade-off decisions, and secure formal plan approval.
Document and communicate S&OP decisions, risks, and assumptions, and cascade them into functional plans and operational execution.
Partner with Finance to link S&OP outputs to financial plans and budgets and support revenue, margin, and working-capital goals.
Define and maintain S&OP policies, standards, and governance, including data definitions, planning hierarchies, and performance metrics.
Lead the selection, enhancement, or implementation of S&OP/IBP tools and analytics in collaboration with IT and functional owners.
Establish KPIs for S&OP effectiveness and drive continuous-improvement initiatives.
Benchmark S&OP practices against industry standards and incorporate best practices.
Build and lead a small S&OP/planning team, developing capabilities in demand planning, supply and capacity modeling, and analytics.
Coach functional leaders and planners on planning discipline, scenario thinking, and root-cause analysis for demand and supply gaps.
Champion end-to-end enterprise thinking and reinforce S&OP as the primary forum for aligning strategy, demand, supply, and financial outcomes.
Undertake other duties reasonably required and commensurate with the role’s skills, experience, and level of responsibility.