Director, Operation Technology

Milwaukee Bucks, LLC.•Milwaukee, WI

2d•Onsite

About The Position

The Milwaukee Bucks Technology Office supports technology for the Business Office, Fiserv Forum Arena Office, and Basketball Front Office. The Director, Operation Technology leads the strategic and operational management of the organization’s technology ecosystem, ensuring systems are secure, efficient, and aligned with business objectives. The role supervises the team supporting infrastructure and operational technology at Fiserv Forum and reports to the Chief Technology & Strategy Officer (also referred to in the description as the CTO). The position leads a technical staff of 10 full-time and part-time employees who are cross-trained in infrastructure and live event technology. It partners with internal departments to understand and meet live-event operating goals and IT infrastructure service levels, manages vendor relationships, and conducts formal RFP and RFI processes as needed. The director is also responsible for expense management and capital technology projects. The role calls for hands-on expertise across infrastructure or operational technology disciplines, strong problem-solving and communication, and openness to new technologies and continuous improvement.

Requirements

Bachelor of Science degree.
At least 3 years in a supervisory role actively managing technology staff.
Leadership skills, including staff acquisition and development.
Ability to learn new methods and transformative technology products.
Experience overseeing infrastructure and automation.
Ability to formally manage technology capital assets, track service history, analyze assets, and submit them for technology refresh.
Experience running formal RFIs and RFPs.
Strong knowledge of IT infrastructure, networking, and cloud platforms such as AWS and Azure.
Knowledge of wireless and wireline networks; storage, compute, and virtualization platforms; point-of-sale systems; access control; video security systems; and IPTV.
Experience with cybersecurity frameworks and enterprise tools.
Experience with technology budget planning and management, business case development, cost management, procurement, and vendor negotiation.
Understanding of data protection regulations.
Ability to work a flexible schedule, including nights, weekends, and holidays, to support basketball games, concerts, and other special events.
Ability to travel as needed.
Successful completion of a criminal background check is a condition of employment.

Nice To Haves

Degree in MIS, Computer Science, or Engineering.
Crestron experience.
Cybersecurity certification.

Responsibilities

Develop an IT strategy and roadmap aligned with organizational goals.
Manage the Infrastructure, Cyber, and Live Events teams, including hiring, mentoring, and performance management.
Create and enforce IT policies for security, data privacy, and system use.
Manage budgets, including capital planning, cost forecasting, and vendor contracts.
Evaluate and implement technologies to improve efficiency and scalability.
Ensure regulatory compliance, including NBA and GDPR requirements and evolving AI regulations.
Serve as the main liaison to the NBA League office for new basketball technology, regulations, and technology operating best practices.
Develop and execute technology initiatives to monitor system performance, disaster recovery readiness, and incident response.
Collaborate with executives to support digital transformation and business initiatives.
Manage vendor relationships and conduct formal RFP and RFI processes as needed.
Manage expenses and capital technology projects.
Perform other responsibilities as assigned.

Benefits

Comprehensive health benefits, including medical, dental, and vision plans, as well as mental health resources.
401(k) with company match.
Pet insurance.
12 weeks of paid time off for parents welcoming newborn, adopted, and foster children.
Unlimited PTO.
Professional development through the internal Antler Academy learning and development program.
Employee Resource Groups.
Milwaukee Bucks and NBA League discounts.
Company-paid parking.
Phone allowance.
Flexible work environment intended to support productivity in work and home lives.