Director, Office North America Workplace Services

BMO•Chicago, IL

3d•$130,000 - $270,000

About The Position

This senior specialist role operates, monitors, and maintains electrical, mechanical, and other integrated infrastructure systems across BMO Financial Group’s owned and leased facilities. It provides emergency and operational engineering support, resolves complex Critical Environments issues, and helps maintain system availability, reliability, efficiency, and mandated uptime. The role advises senior leaders, supports strategic initiatives, leads risk assessments and change management, and builds relationships with internal and external stakeholders. It contributes to annual operating and capital investment plans for critical facilities and oversees reliable facility infrastructure operations, inspections, preventive maintenance, issue resolution, and service-provider engagement. The position also supports people development and team performance, promotes BMO’s values and inclusion, and applies the organization’s Risk Management Framework and applicable laws, policies, and standards.

Requirements

Typically 9 or more years of relevant experience.
Experience in building infrastructure system design and electrical and/or mechanical engineering, preferably in a critical facility or financial services environment.
Expertise in electrical and/or mechanical and architectural planning and design for high-availability computer facilities, field construction methods, construction cost estimation, fire prevention, and emergency response support.
Expert understanding of environmental requirements for computer hardware, data communications, business process equipment, and building systems in continuous-production environments, including associated risks and impacts.
Experience reviewing project documentation, providing feedback, and translating business requirements into system solutions.
Knowledge of construction codes, by-laws, facilities management, operations, health and safety, and industry standards for critical systems planning, engineering design, and installation.
Experience with financial budgeting and processes, operations, and construction contract policies, procedures, and audit requirements for managing and controlling project expenditures.
In-depth knowledge of process and/or project management tools and methodologies.
Exposure to working with and managing third-party engineering service providers.
Knowledge of risk management regulatory requirements, policies, and practices relevant to financial institutions.
Proficiency with planning and design software tools, AutoCAD database management, and Microsoft Office.
Expert verbal and written communication skills.
Expert analytical and problem-solving skills.
Expert influence skills.
Expert collaboration and team skills, with a focus on cross-group collaboration.
Ability to manage ambiguity and make data-driven decisions at an expert level.
A post-secondary degree in electrical or mechanical engineering and/or trade certification is optional; an equivalent combination of education and experience is acceptable.

Responsibilities

Operate, monitor, and maintain electrical, mechanical, and other integrated facility infrastructure systems and building automation systems to meet uptime commitments.
Provide emergency and operational engineering support and act as a main point of contact for complex Critical Environments infrastructure issues.
Advise senior leaders on business decisions and strategic initiatives, and develop an expert understanding of business and group challenges.
Lead risk assessments by formulating test scenarios, analyzing results, and identifying potential weaknesses.
Gather industry insights and best practices, recommend measures to improve organizational effectiveness, and participate in committees or task forces as needed.
Serve as a prime contact for internal and external stakeholder relationships, which may include regulators.
Analyze strategic problems and data, provide insights and recommendations, and define business requirements for analytics and reporting.
Develop and apply database frameworks and oversee database management in accordance with data governance standards.
Lead change management programs, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Collaborate across BMO on communications strategies to promote consistent messaging and influence or change behaviour.
Provide input into annual financial investment plans for critical facility operating expenses and capital expenditures.
Inspect facilities and infrastructure systems, assess performance and maintenance needs, and conduct scheduled and unscheduled preventive maintenance.
Investigate facility issues, identify causes, perform minor repairs, document work, engage internal resources or external providers, and resolve or escalate issues.
Respond to building occupant requests and concerns and communicate issues to management and key stakeholders.
Build and develop teams, coach employees, support career development, recognize performance, and manage poor performance.
Apply the Risk Management Framework and make risk-informed decisions consistent with business strategy, risk appetite, policies, laws, and regulations.
Support broader work or accountabilities as assigned.