About The Position

The Associate Director, Strategy & Operations reports to the Chief of Staff to the North America General Manager and serves as a strategic partner to the North America leadership team. The role advances high-priority business initiatives by combining strategic problem-solving with disciplined program management, working across functions to frame complex challenges, develop actionable strategies, translate priorities into execution, and drive initiatives from concept through implementation. It establishes plans, milestones, timelines, budgets, and accountability, and synthesizes insights and data into recommendations that support decision-making and business performance. The position partners with the North America GM Office and functional leaders, contributes to executive recommendations and leadership working sessions, and helps ensure initiatives are delivered successfully. It also supports emerging North America capabilities, including digital transformation, omnichannel execution, and AI-enabled ways of working. The position is US remote and requires 15–20% travel.

Requirements

  • Bachelor’s degree in business, life sciences, economics, finance, marketing, or a related discipline.
  • BA/BS degree and 8 or more years of relevant professional experience.
  • Pharmaceutical or biotechnology experience, either directly or through consulting engagements.
  • Ability to structure ambiguous business problems, conduct analyses, generate insights, and translate findings into actionable recommendations.
  • Track record leading complex cross-functional initiatives and managing plans, milestones, timelines, budgets, dependencies, and risks in a highly matrixed organization.
  • Strong strategic thinking and ability to move from strategy to execution.
  • Strong executive communication and presentation skills, including the ability to synthesize complex issues into concise recommendations for senior leaders.
  • Strong analytical skills and comfort using qualitative and quantitative information to support decision-making.
  • Ability to influence without authority and build alignment among diverse stakeholders.
  • Entrepreneurial mindset, initiative, and comfort working in a fast-paced, evolving environment.
  • Computer skills with MS Office Suite, including PowerPoint, Excel, Word, and Teams.

Nice To Haves

  • MBA or other advanced degree.
  • Experience in management consulting, corporate strategy, business transformation, commercial strategy, program management, or a comparable strategy and operations role.
  • Experience with digital transformation, omnichannel initiatives, and/or AI-enabled business initiatives.

Responsibilities

  • Drive cross-functional commercial and medical projects across North America, establishing plans, milestones, timelines, and accountability to support on-time, on-budget delivery aligned with the priorities of the North America General Manager and Chief of Staff.
  • Partner with the North America GM Office and functional leaders to identify, structure, and address strategic and operational business challenges.
  • Develop strategic frameworks, business cases, executive recommendations, and roadmaps to support leadership decision-making.
  • Translate North America strategic priorities into initiatives, workstreams, and measurable outcomes.
  • Lead high-priority cross-functional initiatives from strategy development through implementation, ensuring alignment, accountability, and execution.
  • Coordinate with stakeholders across Medical Affairs, Market Access, Marketing, and Corporate Affairs to align projects with organizational goals and deliver within scope and budget.
  • Identify interdependencies, barriers, and emerging risks; work with stakeholders on solutions, monitor business impact, and recommend adjustments as priorities or market conditions evolve.
  • Serve as a thought partner to the Chief of Staff, GM Office, and North America leaders on priority business topics.
  • Design and facilitate strategic working sessions to support problem-solving, decision alignment, and action.
  • Develop concise executive presentations and communications that synthesize complex issues and recommendations.
  • Champion AI enablement across North America commercial and medical functions by identifying and implementing AI-powered tools and workflows, and partnering with relevant teams to scale adoption.
  • Support digital initiatives, including digital channel strategy, omnichannel execution, and emerging promotional technologies.
  • Identify opportunities to improve organizational processes, capabilities, and ways of working.
  • Help foster continuous improvement, innovation, and disciplined execution.

Benefits

  • Annual bonus plan eligibility for non-commercial roles or incentive compensation plan eligibility for commercial roles.
  • Eligibility for discretionary equity awards and voluntary participation in the Employee Stock Purchase Plan.
  • Medical, dental, and vision coverage.
  • 401(k).
  • FSA/HSA.
  • Life insurance.
  • Paid time off.
  • Wellness benefits.
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