Director, Employee Relations - North America

Tiffany & Co.•New York, NY

6h•$200,000 - $230,000•Onsite

About The Position

The Director, Employee Relations - North America is a critical leadership role responsible for providing strategic employee relations leadership across North America Corporate and Retail divisions. The Director leads a regional team of HR and ER professionals and works to foster an environment where employees feel respected, valued, and heard, while proactively mitigating organizational risk across a diverse, distributed workforce. The role champions the company's belief that People Make the Difference and its values of being creative and innovative, delivering excellence, and cultivating an entrepreneurial spirit. The Director partners with North America HRBP and Employee Experience teams to align ER strategies with business and talent objectives, and collaborates with local HRBPs and the Global Center of Excellence to develop and implement regional approaches. The role advises market leaders and HRBPs on policy interpretation, performance management, internal investigations, and employment-law changes affecting the United States and Canada. It also oversees compliant policies and handbooks, workforce-reduction strategies, complex investigations, ER analytics, organizational audits, and training for managers and HR business partners.

Requirements

At least 8 years of progressive experience in Employee Relations, Labor Relations, or Employment Law.
A significant portion of experience supporting a blended corporate and distributed retail or field workforce.
Experience successfully leading, developing, and inspiring a team of HR or ER professionals.
Deep subject matter expertise in US and Canadian labor and employment laws.
Ability to set strategic goals, analyze data to inform decisions, and navigate ambiguous, high-risk situations.
Exceptional verbal and written communication skills, including the ability to persuade and influence senior decision-makers.
High proficiency in conflict resolution and the ability to exercise considerable judgment and discretion.

Responsibilities

Lead, mentor, and inspire regional Employee Relations professionals supporting North America Retail and Corporate functions, fostering continuous improvement.
Partner with North America HRBP and Employee Experience teams to align ER strategies with business and talent objectives.
Promote a proactive ER culture using industry networks, market data, and best practices.
Develop, communicate, and implement regional ER strategies with local HRBPs, aligning with Global Center of Excellence standards and North American business needs.
Advise market leaders and HRBPs on policy interpretation, performance management, investigations, and legislative changes affecting the United States and Canada.
Ensure North American employment practices, handbooks, and policies are current, legally compliant, and appropriate for the luxury retail community.
Create, maintain, and manage regional workforce-reduction strategies, including severance protocols, risk assessment, and structural realignments.
Develop and maintain partnerships with North America Legal, Retail Operations, Asset Protection, and senior business leaders.
Oversee the regional investigation framework to support consistent and equitable processes across retail stores and corporate offices.
Conduct and manage complex, high-risk, or executive-level investigations involving sensitive matters such as discrimination, harassment, and retaliation.
Prepare investigation reports, recommend remediation, and influence senior stakeholders toward fair, consistent, and legally sound resolutions.
Use metrics, tools, and HRIS data to identify ER trends and organizational effectiveness insights, and develop strategies to increase engagement and reduce risk.
Conduct organizational audits and needs assessments across retail and corporate functions, recommending targeted remediation based on internal and external data.
Partner with the Global ER team to design and deliver targeted training and communications for North America managers and HR business partners.
Build retail and corporate leadership capability to address workplace matters, including harassment, discrimination, and performance management.