Director of Workplace Experience

Momentum•Dallas, TX

1d•Onsite

About The Position

Momentum is seeking a Director of Workplace Experience & Operations to lead workplace strategy and operations across 13 North American offices. The role is based at the company’s Dallas office at The Link at Uptown. The Director will create and maintain workplace experiences that support company culture, collaboration, and employee well-being while accounting for the distinct needs of companies in Momentum’s portfolio. The Director oversees office operations, facilities, space planning, and office services; leads and develops workplace coordinators and facility operations managers; and drives improvements to employee experience and engagement. The role also partners across functions on workplace technology, communicates initiatives to stakeholders, manages vendors and budgets, and ensures health, safety, regulatory compliance, and sustainable practices across office locations.

Requirements

Bachelor’s degree, ideally in Facilities Management, Business Administration, or a related field.
Proven track record managing workplace operations for a global organization with multiple offices.
Strong leadership and management skills, including the ability to motivate and inspire teams.
Excellent communication and interpersonal skills, with the ability to collaborate across organizational levels and adapt communication to different personalities and styles.
In-depth knowledge of workplace best practices, industry trends, and regulatory requirements.
Strong analytical and problem-solving abilities and a results-driven mindset.
Ability to manage multiple priorities in a fast-paced environment, navigate ambiguity, and remain agile.
A minimum of 8 years of relevant experience, including workplace operations, facilities management, team leadership, and workplace strategy implementation.

Nice To Haves

Experience in a holding company and/or start-up environment.

Responsibilities

Develop and implement a workplace strategy aligned with company goals and values across 13 offices, considering the needs of each portfolio company.
Oversee day-to-day office operations, including facilities management, space planning, and office services.
Mentor, lead, and manage workplace coordinators and facility operations managers, supporting their development.
Drive initiatives that improve workplace experience, employee engagement, and satisfaction through design, amenities, and programs.
Collaborate with cross-functional teams to integrate technology solutions with People & Culture and IT systems to improve workplace efficiency and productivity.
Communicate workplace strategies and initiatives to stakeholders across departments.
Manage vendor relationships and facility-services contracts, ensuring quality, cost-effectiveness, and compliance with company standards.
Develop and manage workplace operations budgets, monitor expenses, and identify cost savings and efficiency improvements.
Implement health and safety protocols and ensure compliance with local regulations and best practices across office locations.
Monitor workplace trends and best practices and use them to continually improve workplace operations and employee experience.
Create an equitable and welcoming workplace for all employees.
Identify and implement sustainable workplace practices and promote environmental stewardship across office locations.