Dir. of Warehouse & Corporate Operations
About The Position
The Director of Warehouse & Corporate Operations oversees the management, execution, direction, coordination, and development of distribution and warehouse processes and staff. The role includes developing and managing budgets, employee development, implementation and project management, system administration, negotiating supplier contracts, and managing supply-vendor relationships. The Director also oversees the Customer Service and Facilities Team. This is a hands-on position involving substantial work to develop processes and procedures and to hire and train staff. The Director leads Warehouse and E-Commerce operations, including logistics, scheduling systems, delivery and loading dock activity, and fulfillment. The role drives continuous improvement in warehouse operations, oversees implementation and evaluation of new operational initiatives, supports productivity standards and annual operating plans, and ensures compliance with industry standards and regulations. Using metrics and data analytics, the Director evaluates departmental performance, cost-benefit, demand, service capacity, inventory flow, and distribution. The position collaborates with cross-functional teams to streamline processes, improve productivity, and maintain action plans for continuous quality improvement. The Director leads warehouse safety and emergency-action-plan training, develops staff through ongoing teaching and coaching, and fosters accountability through regular assessments and operational evaluations. As a member of the Leadership team, the Director contributes to decision-making and vision building. The role oversees Customer Service and Facilities operations across the corporate building and store network, and works with cross-functional department leaders to develop scalable store and e-commerce fulfillment and facility-maintenance strategies that support company expansion. The Director develops and executes strategies to achieve organizational goals and performance metrics.
Requirements
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field.
- At least five years of management experience in warehouse, fulfillment, and operational leadership roles.
- Proven senior leadership experience, including strategic planning, policy development, and budget management.
- Strong interpersonal and communication skills and the ability to collaborate effectively across departments.
- Highly detail-oriented, with exceptional multitasking and organizational abilities.
Nice To Haves
- Five years of experience with distribution and logistics systems.
Responsibilities
- Oversee warehouse and e-commerce operations, including logistics, scheduling systems, delivery and loading dock activity, and fulfillment.
- Lead continuous-improvement initiatives for warehouse space utilization, capacity planning, and inventory flow.
- Implement, assess, and transition new operational initiatives.
- Assist in developing and implementing productivity standards and goals that support the annual operating plan.
- Ensure warehouse operations adhere to industry standards and regulations.
- Conduct departmental audits using metrics to evaluate cost-benefit, demand, and service capacity.
- Use data analytics to evaluate performance, forecast inventory flow, and optimize goods distribution to stores.
- Collaborate with cross-functional teams to streamline processes and enhance productivity.
- Create a culture of continuous quality improvement and maintain action-plan reporting.
- Implement and oversee warehouse safety and emergency-action-plan training.
- Teach, coach, and develop staff on an ongoing basis, and drive accountability through regular assessments and operational evaluations.
- Contribute to leadership-team decision-making and vision building.
- Oversee the Customer Service and Facilities Team and operations across the corporate building and store network.
- Develop scalable store and e-commerce fulfillment and facility-maintenance strategies with cross-functional department leaders.
- Develop and execute strategies to achieve organizational goals and performance metrics.
- Manage budgets, employee development, implementation and project management, system administration, supplier contracts, and supply-vendor relationships.
- Hire and train staff and develop operational processes and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Director
