Director of Operations - Corporate

Keolis Canada•,

13h•Hybrid

About The Position

The Director of Operations - Corporate will directly oversee assigned contracted transit properties, ensuring the delivery of safe, reliable, and compliant service. This role provides operational support to Regional VPs of Operations, acting as an extension of regional leadership. The Director will support properties in developing annual budgets, monitoring financial performance, and assisting General Managers (GMs) in achieving labor productivity, cost control, and revenue optimization goals. Additionally, this position supports client engagement, stakeholder relationships, and adherence to financial processes. The role also involves monitoring contractual compliance and preparing for client reviews and audits.

Requirements

Operational management experience in transportation or a comparable industry (multi-site preferred)
Experience supporting multiple locations or managing multi-state operations
Proven ability to work with diverse teams and drive alignment across varying site cultures
Bachelor’s degree in Business, Transportation, or related field (or equivalent industry experience)
Experience working with performance indicators, operational KPIs, and continuous improvement frameworks
Ability to discuss P&L performance in both financial and operational terms
Exposure to contract management and client-facing environments
Understanding of public transportation operations, regulatory expectations, and industry norms
Ability to lead and gain buy-in from GMs, frontline leaders, corporate support teams, and clients/partners
Ability to work across the business and collaborate with leaders of multiple disciplines, including HR / Labor, Finance, Legal, IT, Operations, Maintenance, Safety, Business Development, etc.
Strong written communication, organization, and follow-through skills
Ability to meet tight deadlines and manage multiple projects simultaneously
High mobility and willingness to travel to assigned properties as required
Proficiency with Microsoft Office Suite
Ability to evaluate staffing plans, operational frameworks, and resource needs
Strong analytical capability to assess operational issues, identify root causes, and recommend corrective actions
Strong risk awareness and ability to manage operational, financial, and performance-related risks
Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination.
Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Nice To Haves

multi-site preferred

Responsibilities

Directly oversee contracted transit properties as assigned, ensuring delivery of safe, reliable, and compliant service.
Provide operational support to Regional VPs of Operations, acting as an extension of regional leadership.
Support properties in developing annual budgets and monitoring financial performance.
Assist GMs in achieving labor productivity, cost control, and revenue optimization goals.
Support client engagement / stakeholder relationships.
Support adherence to financial processes including payroll accuracy, receivables, payables, and month-end reporting.
Monitor contractual compliance and assist in preparing for client reviews and audits.
Partner with the KNA Performance team, Operations leadership, clients/partners, and GMs to implement action plans resulting from analyses, site visits, and contract reviews.
Work with GMs and site leaders to ensure corrective actions are clearly understood and executed.
Support client/partner communications for contract management-related action plans.
Track, monitor, and report on progress of all performance improvement actions.
Prepare structured, timely status reports for both Operations and Performance leadership.
Escalate risks, delays, or systemic issues that impede progress.
Champion deployment of operational tools and best practices.
Promote positive culture, accountability, and employee engagement.
Encourage continuous improvement and progressive problem‑solving across sites.
Help strengthen client relationships through communication, issue resolution, and operational transparency.
Contribute to regional business development efforts by identifying improvements, innovations, or revenue opportunities.
Support mobilization and demobilization of contracts using structured project management principles.
Lead assigned special projects—including operational interventions, process improvements, financial controls, safety culture enhancements, or cross-functional initiatives.